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Area Training Manager at The Ivy Collection - Support Office
London, United Kingdom
Job Descrption
We’re searching for a passionate Area Training Manager.
This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands.
The Area Training Manager will specialise in hospitality and be passionate about training others and helping the business grow. You will work alongside the Operations Managers, Learning and Development Team, and General Managers to develop and elevate our Ivy People from FOH senior management to team member level on our Ivy and Unique Brands sites.
As Ivy Area Training Manager, you must be motivated, passionate people who want to coach and develop team members in their future careers. You will identify training and developmental needs and drive suitable training initiatives that build experts in our business.
Core Activity;
• Implement... and manage training for FOH roles in our restaurant
• Responsible for identifying and assessing the training needs of the sites
• Develop individualised and group training programs that address specific business needs
• Deliver standards per company training manuals, targeting and reporting on tangible results
• Implement effective and purposeful training methods around Onboarding, Menu Changes, Product tastings, and Team Briefings.
• Evaluate organisational performance to ensure that training meets business needs and improves performance
• Assess employees’ skills, performance and productivity to identify areas of improvement
• Effectively communicate with team members, trainers and management.
• Help troubleshoot issues on-site by working shifts/shadowing service
Coaching and developing:
• Oversee, train, coach, and mentor the training mentors in your area.
• Interview, recruit and develop a network of highly passionate trainers per department within their allocated area with the Operations team.
• Leading initiatives to further develop promising team members into management roles
• Relationship Building:To build relationships with General Manager and Operations to ensure training is taking place in the restaurants and the appropriate training is being requested and delivered.
• Be training support to the restaurants for new team members
• Work alongside the Learning & Development team to ensure the same message is delivered across the board
To monitor, evaluate and assess training activities including:
• Perform skills assessment tests
• Help define Career Paths and support with succession planning
• Drive E-learning and compliance training across sites.
• Monitor the completion of 90-Day Reviews with team members and managers
• Coffee chats between management and teams.
• Induction training or any other central training activities.
• To collate and report on employee feedback obtained when evaluating training activities.
About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
INDMANAGE
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