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Academy Player Care Officer at West Ham United
London, United Kingdom
Job Descrption
Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.
In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.
In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team... Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.
On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.
The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.
In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club’s ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.
Position:
Academy Player Care Officer
Full Time- Permanent Position
Chadwell Heath Training Ground.
As Academy Player Care Officer you will plan, deliver and implement the academy Player Care provision for Foundation Phase & Youth Development Phase (U9-16) at the West Ham United academy.
Key Responsibilities;
• To design, implement and oversee an effective Lifeskills programme for academy players.
• To lead on the creation and implementation of Individual Learning Plans and Life skills workshops for players U9s – U16s.
• To produce and distribute educational guidance for all academy players and parents.
• To design and oversee an effective method of gaining feedback from players and parents.
• To support the induction process of new players, to ensure that their welcome and registration into the Academy allows them the best possible
opportunity to develop and settle.
• To work alongside the Multi-Disciplinary Teams to ensure that the players journey is tracked and documented allowing for smooth transition
between all phases of the Academy.
• To be part of a Multi-Disciplinary Team approach for the delivery and execution of tours and tournaments, which will include both UK and
International travel.
• To oversee an effective process of transition and exit for players leaving the Academy.
Requirements:
Education Requirements;
• Must be Educated to Degree or have a Level 6 Qualification.
• Must have Previous Football Club/Player Care Experience.
Skills and Knowledge;
• A demonstrable ability to maintain clear professional boundaries and setting high standards of expectations.
• Demonstrates a working understanding of inclusion, equality, anti- discrimination and safeguarding best practice.
• A demonstrable ability to problem solve, respond flexibly and appropriately to challenging circumstances.
• Ability to remain calm under pressure.
• Experience of supporting the development, wellbeing and care of young people.
• Diverse range of transferable skills from previous experience/career.
• A demonstrable ability to work within a wide and diverse multidiscipline team collaboratively, to support the development of young people.
• Good IT skills and the ability to create & maintain accurate records where appropriate.
• Strong formal and informal communication skills with a diverse range of people, to build and maintain personable and professional relationships.
Other information:
Benefits on offer (may vary based on contract type and location)
• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events
EDI Statement
Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.
We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.
Safeguarding
At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm
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