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Guest Communications Manager at Hurtigruten
London, United Kingdom
Job Descrption
Are you a communications expert with a knack for managing clear communications around operational issues or important/emergency situations? We’re looking for a Guest Communications Manager to support our HX brand, focusing on Irregular Operations (IROPs) that can arise from anything—from severe weather disruptions, planned dock changes right through to geopolitical outbreaks.
In this dynamic role, you'll craft clear, engaging communications for different audiences including guests, crew, and senior leadership, ensuring the HX brand voice remains consistent and supportive. You'll work closely with regional PR teams, the operations teams, internal stakeholders, and guest relations to maintain seamless communication during moments of either planned changes or crises.
What You'll Do:
• Develop and produce a variety of guest communications, including briefings, web copy, and social media content.
• Support management on crisis communication strategies.
•... Collaborate on ad hoc projects to enhance brand awareness.
• Be available 24/7 for irregular incidents (with additional on-call compensation).
• As well as the IROPs work you will work on ad hoc projects to further drive awareness and a consistent tone of voice for the HX brand and their teams – i.e. PR or internal comms work (this could be up to 25% of the work when IROPs are not happening).
About you:
What We’re Looking For:
• 3-5 years of experience in a busy communications office, press office, operations, PR, or a related field.
• Proven track record in fast-paced operations and issues management.
• Strong multimedia content production skills.
• Excellent communication skills: fluency in English required (German or French a plus).
What You’ll Get:
• Be part of a dedicated, dynamic team.
• Opportunities for global collaboration and growth.
• A chance to make a significant impact within our organisation.
Passionate Explorers - We are proud of our history and are driven to create more.
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
Genuine Interactions - We want all people to be their true selves.
Humble Leadership - We have a short distance between leaders and teams.
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator
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