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Customer Success & Implementation Manager at TiPJAR
London, United Kingdom
Job Descrption
Thanks for taking a look at this role. If you're our person - you'll be joining an incredibly dedicated team on a global mission to bring transparent, fair, and staff-controlled tipping to the hospitality industry & beyond. Set for world domination having doubled our revenue over the last 6 months, we are already considered the world's leading tips & tronc solution, and have huge goals to solidify that status in the coming year.
We're looking for a highly energetic self-starter with customer success/implementation/onboarding experience to join our passionate team to play a critical role in building and retaining relationships with our clients.
We are looking for someone to act as the first point of contact with new & existing customers, answer their queries and increase client satisfaction and brand confidence.
If you enjoy coming up with effective solutions, a seriously fast paced environment and working towards achieving goals, this job is right for you. You will need... to be extremely organised and able to work well under pressure.
You will report to our Head of Customer Success and contribute to building profitable, long-term relationships with our clients to reach our business objectives.
We pride ourselves on our unwavering passion and belief in what we do. Should you join us, you’ll be welcomed into a small but determined team who practice our values every day. We are trustworthy. We are energetic. We are creative. We are united. We know start-up/scale-up life isn't for everyone, and there will be difficult days. But, having a brilliant team and making a real difference in the lives of our users makes it worth it. We push one another towards being the best that we can be and hope that the successful candidate will feel valued and supported in the role going forward.
• Flexible working hours
• Competitive Salary
• Expenses
• Experiences in some of the best UK hospitality operators up and down the country
• Great career progression opportunities
• 33 days holiday
• Remote working but London office for regular catch ups
• The opportunity to ‘Work from anywhere’ - use the office or any other location as your daily working environment or work abroad for up to 4 weeks of the year
• An excellent team culture based on values created by our team
Complete form below to directly Send your CV / Linkedin Profile to Customer Success & Implementation Manager at TiPJAR.
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