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Customer Service Executive – Energy Sector at Hollyfield Personnel
London, United Kingdom
Job Descrption
£25,000 - £35,000 per annum
Location: East London - Near the Royal Docks | Office Based
Work Schedule: Monday to Friday | 9am to 5pm
What Our Client Offers:
• Competitive salary package based on experience.
• Professional development opportunities and room for career growth within a rapidly expanding organisation.
• Performance-based bonuses for achieving key targets and demonstrating commitment.
• A supportive, innovation-driven work environment focused on sustainability.
• Comprehensive benefits package, including healthcare, pension contributions, and generous annual leave.
Key Responsibilities:
• Contact clients eligible for energy efficiency grants under ECO4 and GBIS schemes.
• Make 40-60 outbound calls per day to engage with potential and current clients.
• Chase required documentation and source necessary information for grant processing.
• Provide customer service, guiding clients through their options and application... processes.
• Process client applications and ensure all information is accurately recorded and updated.
• Liaise with various internal teams to ensure seamless communication and service delivery.
• Offer clear advice to customers regarding available grants and energy-saving solutions.
Qualifications:
• Confident and professional telephone manner.
• Previous customer service experience, preferably in a fast-paced environment.
• Strong attention to detail and high accuracy in administrative tasks.
• Excellent organisational skills to handle multiple tasks and maintain documentation.
• IT literacy, including proficiency with Microsoft Office and CRM systems.
Job Ref: EN658
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details
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