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Job Descrption

Join Nails & Brows, a prestigious beauty business in the heart of Mayfair, London, founded by industry expert Sherrille Riley. Are you passionate about beauty, driven by retail, and have a knack for five-star customer service? If you thrive in a fast-paced environment, we have an exciting opportunity for you. We are seeking a dedicated Senior Front of House Manager to manage our diary and lead our team of beauty professionals. In this role, you will oversee our busy schedule, ensure seamless daily operations of our boutique, maintain high-quality service standards, and uphold company policies.

Duties:
- Oversee the booking system to ensure efficient appointment scheduling.
- Manage the opening and closing procedures of the establishment.
- Create and maintain staff schedules to optimize operational efficiency.
- Provide exceptional 5-star customer service to all clients.
- Utilize upselling techniques for products and treatments.
- Identify and capitalize on retail opportunities... during client interactions.
- Address customer enquiries, complaints, and issues promptly and professionally.
- Resolve any challenges that may arise during service delivery.
- Drive product sales through effective customer engagement and promotion strategies.

Skills:
- Demonstrated experience in team and diary management within the beauty, hotel, hospitality, restaurant industry would be nice to have.
- Strong leadership skills with a focus on supervising staff effectively.
- Ability to multitask and prioritise tasks efficiently.
- Excellent communication, interpersonal abilities and customer service.
- Adept at handling cash transactions and maintaining financial records.

At Nails & Brows, we offer a dynamic work environment where your leadership skills can shine. If you are passionate about delivering exceptional customer service and thrive in a fast-paced beauty setting, we invite you to apply for the Front of House Manager position. Join us in providing top-notch beauty services in an upscale atmosphere.

Job Types: Full-time, Part-time, Permanent

Pay: From £14.50 per hour

Expected hours: No less than 32 per week

Additional pay:
• Bonus scheme
• Performance bonus

Benefits:
• Company pension
• Employee discount
• Health & wellbeing programme

Schedule:
• 8 hour shift
• Day shift
• Weekend availability

Application question(s):
• Experience in Managing Appoitment Diary
• Experience in a professional five star salon environment

Education:
• GCSE or equivalent (preferred)

Experience:
• Customer service: 3 years (required)
• Retail sales: 3 years (required)

Language:
• English (required)

Work Location: In person

Application deadline: 04/11/2024
Expected start date: 04/11/2024

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