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Beauty Therapist, Harrods London at La Prairie
London, United Kingdom
Job Descrption
Main Accountabilities
• Make smart business decisions based on brand and business ambition
• Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
• Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail... standards are maintained at the point of sale
• Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
• Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
• Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
• Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications:
• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
• Strong retail experience and a real passion for beauty and skincare
• Affinity for luxury, always striving for excellence
• Strong business acumen to drive sales and go beyond business objectives
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
• Ability to build relationships throughout the store to find new opportunities
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
Applicants for this position must be able to demonstrate the following skills and experience:
• NVQ level 3 in Beauty Therapy
• Experience of providing high quality skincare treatments to clients
• Client focussed and dedicated to providing a luxury experience
• Polished, approachable and friendly communication skills
• Dedicated to achieveing / exceeding KPI's
In return, La Prairie offers.
• A competitive salary and discretionary commission scheme
• 33 holiday days (including bank holidays)
• Generous product allocation & discount
• Long Service Awards starting with 3 years service
• A free product to try every time there is a new launch
• Contributory pension scheme – 5% employer contribution
• Employee referral bonuses
• A range of opportunities to develop and grow personally and professionally
• Access to Retail Trust including virtual GP Services and HAPI app for discounts
• Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
Business Manager
We look forward to receiving your application
Complete form below to directly Send your CV / Linkedin Profile to Beauty Therapist, Harrods London at La Prairie.
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