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Travel Management Business Operations Manager at Howden Group
London, United Kingdom
Job Descrption
Time Type: Full time
Together, we have pushed the boundaries of insurance. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden is seeking a Travel Operations Manager to manage the company's outsourced travel providers, to ensure smooth delivery of end-to-end travel booking services within agreed SLAs. This will involve working closely with senior PAs and other operations professionals, as well as local and global travel agents, implementing any necessary changes to ensure quality of service is consistently high.
Please note this is a full-time, permanent role based in our central London office. The expectation is to be onsite 3 days per week.
Manage the day-to-day activities of our outsourced travel providers, guaranteeing seamless delivery of comprehensive travel booking services within established service level agreements (SLAs).
Monitor... workflow volumes and trends to provide meaningful data to key stakeholders and make informed decisions about resource management.
Ensure all processes comply with industry regulation and local laws.
Build a strong relationship with senior PAs and operations professionals at Howden and work closely with them on complex travel requests.
Manage VIP travel requests.
Referral / escalation point for issues or complaints within either organisation.
Monitor compliance with the Group Travel policy and report any deviations.
Provide guidance on current working policies and procedures relating to business travel.
Understand the financial model and work closely with the Finance Business Partner to ensure accurate and timely financial budgeting and reporting.
Experience of working in a similar fast-paced corporate travel role.
Proficiency in travel booking systems and travel management software (Sabre, Amadeus, Travelport etc.)
Knowledge of international travel regulations, customs and currencies.
Understanding of developments in carbon reporting and sustainable travel.
At Howden, we value diversity – there is no one Howden type. We support each other in the small everyday moments and the bigger challenges
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
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