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Shop & Spa Receptionist at Lush Group
London, United Kingdom
Job Descrption
Application Deadline: 10 November 2024
Department: Retail
Employment Type: Flexible
Location: Bath (Spa Store)
Reporting To: Asiyah Baleem - Spa Manager
Compensation: £12.00 / hour
Description
Spa Receptionists deliver an outstanding customer experience when communicating with our customers and ensure the smooth communication between the customer, the team and the company.
Key Responsibilities
• Embodying Lush five star customer service at all times when communicating with our customers and clients, either in-store, online, or over the phone.
• Having an in-depth knowledge of all of our Spa treatments and the Spa itself, including which Spa therapists are trained in which treatments.
• Answering calls, emails, voicemails and social media enquiries from potential clients and conducting treatment confirmation calls. Relaying key messages to Therapists where appropriate, and using your own knowledge and initiative to manage standard questions.
• Taking... and recording Spa treatment bookings, Party bookings or event bookings.
• Managing the client journey from booking to follow up for our spa clients, in store parties and event bookings.
• Preparing, communicating and updating Spa treatment availability to our customers and staff across the business.
• Completing office duties such as photocopying, printing and posting as requested by the management teams across the store making sure to maintain confidentiality with sensitive information and personal data at all times.
• Building relationships with local Lush stores, businesses and causes to expand your network and outreach into the community, including communicating with local influencers and booking them into our Spa.
• Supporting your colleagues by helping to create a positive, customer-focused work environment.
• Delivering Book a bath bathing experiences to our staff and clients and driving this area of the business forward.
• Championing shop floor parties, driving sales, supporting bookings and being ambassador for this area of the business.
• Any other tasks as required, depending on the needs of the business.
Skills, Knowledge and Expertise
• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.
• Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals.
• Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.
Benefits
• Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
• Enjoy 2 complimentary products of your choice per month
• Team bonus scheme based on the overall sales of the store and spa
• Pension scheme
• Birthday Day Off
• 28 day holiday allowance (calculated on a pro-rata basis)
• Supportive parental leave scheme - 6 months of full pay (primary caregiver)
• Financial childcare support on return to work (depending on contracted hours)
• Cycle to work scheme
• Employee assistance programme provided by Health Assured
• Access to an online learning community
• Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
• Complimentary spa treatment*
• Flexible working
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