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Male Concierge/Receptionist at The HVN Conscious Wellbeing
London, United Kingdom
Job Descrption
The HVN is a warm and welcoming protective cocoon, a home from home where our clients can find intimate comfort, relaxation, and results, utilizing the knowledge and expertise of our trusted team alongside evidence -based treatments and results- based brands supported by technology delivering a doctor- led approach to optimize health and wellbeing.
Providing a 360 degree service focusing on Medical Wellness, Prevention,
Rejuvenation Holistic and Heritage practices, enabling us to achieve positive, measurable solutions and outcomes for each guest, a holistic vision and approach to their wellbeing
Our aim - to become their go to place and a leader in our market for service, innovation, advancements, and results.
Role: Male Guest Concierge
Location: Knightsbridge
Hours: Full time and Part time available working late shifts finishing at 9:30pm
Renumeration: £30k pro rata
Purpose of the role:
Act as an ambassador of a world-class health destination to ensure guests... receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience, delivering a seamless customer journey through ensuring all processes have been followed with attention to detail and follow up.
Why us
The desire is to create a team of dedicated individuals and partners who share our values and bring with them unique vison, experience, and professionalism. Our belief is our team is as important as our guest. We believe in a flexible working approach whilst holding firm the belief that hard work and dedication brings not only company successes, fulfilment, and growth but personal growth as well.
We offer:
Complementary services
Company pension
A beautiful work environment with team at it focus.
Uniform provision
Training and Career development
About you
We like personalities, people that bring passion, experience, professionalism people that utterly understand guest experience and love making clients feel amazing. we are looking for people with attention to detail to ensure our guests are truly looked after from booking through to communication to Q&A for this the role crosses both
Front of house concierge dealing face to face with our guests and team booking appointments , taking payments , recommending retail and supporting them on their onward journey and back of house concierge dealing with calls, email enquiries, live chat , programmes follow up and imputing of data this role will support open and closing of the business and the wider team with movement for progression and growth
Essential Key Competencies
• Able to work with Microsoft word, excel and have a good general knowledge of IT.
• Excellent written and spoken English.
• Must have an exceptional telephone manner.
• High grooming standards and a flexible approach to working hours are essential.
• Experience of using different booking platforms is a huge advantage for this position.
• Additional language highly advantageous
• The ideal candidate will have a customer service background in luxury wellbeing places.
• You are likely to have relevant NVQ or professional qualifications although your passion for the job and being a team player whilst using good initiative will be what sets you apart.
Key Tasks:
• To carry out all duties listed in JD.
• Ensuring successful day to day running of the Front of House department
• Demonstrate commitment to continuously develop core knowledge of the brands and treatment to actively promote its products, services and to raise personal professional expertise.
• Attend company and team meetings as reasonably requested by management of the business.
• Maintain all procedures.
• Deliver consistent world class service to all clients.
• Promote a professional, yet warm and genuine service culture.
• Build positive relationships with clients, with detailed knowledge of all VIP, regular and PR clients.
• Participate in retail and booking objectives
• Ensure the customer challenge process is followed without fail in a timely and professional manner with the upmost discretion.
• Deliver a seamless customer journey through ensuring all processes have been followed with attention to detail and follow up.
• Update clients’ details and ensure all relevant data and information is stored securely and accurately.
• Use own initiative to deal with client requests and continually strive to exceed expectations wherever possible.
• Maintain the highest of standards when communicating internally and externally through written or verbal mediums.
• Uphold an ‘Open to Change’ attitude reflecting the fast-paced nature of the business.
• Take a proactive approach to personal development feeding back personal training needs.
• Maintain an appropriate, professional, and friendly communication style.
• Offer ideas and suggestions to improve processes and procedure to enhance the clients experience and improve efficiency.
• Deliver excellent product knowledge to our customers, engaging with our clients at every opportunity to introduce them to our retail ranges.
• Proactively promote our retail ranges to clients carrying out demonstrations.
• Generate increased sales through repeat bookings, product sales, long standing bookings, and any other opportunities to clients to increase sales and service.
• Use opportunities to increase sales and client loyalty whenever appropriate.
• Ensure all sales are processed accurately, following set guidelines and procedure.
• Communicate required reception reports daily / weekly / monthly etc.
• Follow all Health & Safety processes.
• Show commitment to personal development building knowledge on all company policies and procedures.
Working days and hours:
Monday to Sunday - Anytime between 8:30 am to 21:30 pm
Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We welcome candidates from all communities and are an equal opportunity employer.
Please apply to Amortimer@the-hvn.com
Job Types: Full-time, Part-time
Pay: £30,000.00 per year
Expected hours: No more than 40 per week
Benefits:
• Company pension
• Employee discount
Schedule:
• Every weekend
• Weekend availability
Experience:
• Customer service: 1 year (required)
Language:
• English (required)
Work Location: In person
Reference ID: Concierge
Expected start date: 01/11/2024
Complete form below to directly Send your CV / Linkedin Profile to Male Concierge/Receptionist at The HVN Conscious Wellbeing.
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