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Library Service Assistant at Areto Jobs
London, United Kingdom
Job Descrption
Are you passionate about providing exceptional customer service and engaging with the community? Do you want to be part of a dynamic team delivering essential library, learning, and information services? We are looking for a dedicated Customer Service Advisor to join the Idea Store team, playing a key role in delivering excellent frontline services to residents and staff within the council.
Position: Customer Service Advisor
Location: Idea Store
Salary: Competitive, based on experience
Contract: Full-time/Permanent
About the Role:
As a Customer Service Advisor for the Idea Store, you will be the first point of contact for customers, assisting them face-to-face, over the phone, and through digital channels. Your focus will be on delivering high-quality, responsive, and cost-effective services that meet the diverse needs of the community. Working within a team, you will ensure that our library and information services are... accessible and welcoming to all.
Your responsibilities will include:
• Providing information, advice, and assistance to customers, ensuring their satisfaction and meeting service standards.
• Assisting customers with library services, stock management, and ensuring resources are up to date.
• Promoting the Idea Store services and engaging customers with learning and reading activities.
• Contributing to the delivery of the Libraries Connected Universal Offers (Culture, Digital & Information, Health, Reading) and supporting the Libraries Connected 'Children’s Promise.'
• Assisting customers with self-service systems and helping those with special needs.
• Supporting outreach activities and community events to promote the Idea Store service.
Key Responsibilities:
• Act as the primary point of contact for customers, delivering solutions and signposting to appropriate resources.
• Maintain high levels of customer care and handle challenging situations professionally.
• Promote and organize reading initiatives, events, and educational activities for both adults and children.
• Lead on stock management, including restocking, promotion, and withdrawal of materials.
• Ensure the Idea Store is clean, welcoming, and fit for purpose, following health and safety guidelines.
• Provide cashier duties, handling financial transactions in compliance with audit requirements.
What We’re Looking For:
We are seeking someone who:
• Has excellent customer service skills and can work effectively with a diverse range of customers.
• Is proactive and able to multitask in a busy environment.
• Can handle enquiries and complaints with professionalism and empathy.
• Is passionate about libraries, learning, and community engagement.
• Can work collaboratively within a team and is confident in leading community events and outreach activities.
Why Join Us?
• Be part of a forward-thinking council that values diversity and inclusivity.
• Play an integral role in delivering vital services to the community.
• Work in a vibrant, community-focused environment that encourages learning and development.
• Enjoy opportunities for training and professional growth, including participating in the Institute of Customer Service Awards.
Application Details:
If you are ready to make a positive impact within the community and help deliver outstanding library and customer services, we would love to hear from you. Apply today to join our dynamic team and contribute to the Idea Store's mission of providing excellent frontline services.
To apply: If you are organized, detail-oriented, and passionate about delivering high-quality business support, we want to hear from you! Submit your CV or call (phone number removed
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