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Guest Relations Executive at JW Marriott Grosvenor House London at Marriott
London, United Kingdom
Job Descrption
The Guest Relations Executive at JW Marriott Grosvenor House London is a passionate and ambitious individual dedicated to providing exceptional guest service and creating memorable experiences. This role involves building relationships with high-profile guests and ensuring their satisfaction through proactive service and attention to detail. Ideal candidates will possess strong interpersonal skills, a positive attitude, and the ability to work both independently and as part of a team.
Company Culture and Environment
JW Marriott emphasizes a community-driven workplace where associates are valued and recognized. Employees enjoy camaraderie with a diverse group of co-workers and are supported in their personal and professional growth. The environment promotes holistic well-being and a commitment to treating both guests and associates exceptionally.
Career Growth and Development Opportunities
Joining Marriott International offers numerous opportunities for career... advancement, training, and development within the hospitality industry. Employees can explore various career paths while gaining valuable experience and skills.
Detailed Benefits and Perks
In addition to standard benefits, JW Marriott offers:
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Comprehensive training and development programs
• Marriott Discount Card for hotel room and retail benefits in 130 countries
• Meals at work
• Uniform provided
• Access to Perks at Work for deals and discounts
• 20 days holiday increasing with service
• Cycle to work scheme
• Pension and life assurance
• Awards and recognition celebrations
Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Opportunities for professional development and continuous learning
Why you should apply for this position today
This role offers a unique opportunity to join a prestigious hotel brand known for exceptional service in a luxury environment. You will be part of a dedicated team that values your contributions and fosters your personal and professional growth.
Skills
• Strong communication skills (verbal, listening, writing)
• Proactive and reliable
• Good people management abilities
• Ability to work independently and within a team
Responsibilities
• Build relationships with guests and provide exceptional service
• Respond to guest inquiries and follow up to ensure satisfaction
• Handle reservations and cancellations
• Provide information about hotel amenities and local attractions
• Assist with special requests and make necessary arrangements
• Collaborate with management to improve department performance
• Ensure work tasks are completed on time and meet quality standards
Qualifications
• Previous experience in a customer service environment preferred
• Strong interpersonal skills and a passion for hospitality
Education Requirements
• Good level of English essential
Education Requirements Credential Category
• High School diploma or equivalent experience preferred
Experience Requirements
• Previous experience working within a customer service environment
Why work in London, GBR
London is a vibrant city known for its rich history, diverse culture, and dynamic lifestyle. As a global hub for business, arts, and entertainment, London offers endless opportunities for exploration and professional growth. Living and working in this iconic city allows you to enjoy a unique blend of modern amenities and historical charm
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