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Guest Relations Manager at JW Marriott Grosvenor House London at Marriott
London, United Kingdom
Job Descrption
The Guest Relations Manager at JW Marriott Grosvenor House London plays a crucial role in delivering exceptional guest service. This position involves proactively offering high-level customer service, managing guest relations, and ensuring memorable experiences for all guests. The ideal candidate will build and maintain relationships with VIP and high-profile guests, championing customer service throughout the hotel.
Company Culture and Environment
At JW Marriott, associates come first; the focus is on creating a community and camaraderie among a diverse group of co-workers. The work environment fosters opportunities for training, development, and recognition, ensuring that associates can pursue their passions in a luxury setting.
Career Growth and Development Opportunities
Joining Marriott International provides access to various career options and professional development opportunities. The company encourages growth within its diverse brands and promotes a culture... of innovation and continuous improvement.
Detailed Benefits and Perks
Beyond standard benefits, associates at Marriott enjoy:
• Team-spirited co-workers
• Comprehensive Training and Development program
• Marriott Discount Card for benefits at hotels globally
• Enrolment in Perks at Work for exclusive deals
• 20 days of holiday with increases based on service
• Cycle to work scheme
• Awards and recognition celebrations
• Meals at work and uniform
• Pension & Life Assurance
Compensation and Benefits
• Competitive salary based on experience
• Health and wellness programs
• Opportunities for internal promotions and career development
Why you should apply for this position today
This role offers the opportunity to make a significant impact in one of London’s prestigious 5-star hotels, delivering exceptional service to guests from around the world. Join a team that values your contributions and allows you to thrive in a supportive and dynamic environment.
Skills
• Strong communication skills (verbal, written, listening)
• Customer service orientation and strong interpersonal skills
• Multitasking and time management skills
• Conflict resolution and negotiation abilities
• Ability to work independently and collaboratively
• Positive demeanor with stress management capabilities
Responsibilities
• Provide proactive and reactive customer service to guests
• Build relationships with VIP guests and ensure their needs are prioritized
• Communicate guest complaints to relevant departments and follow up
• Monitor departmental expenses and control budgets
• Maintain high visibility in public areas during peak times
• Record and follow up on guest issues using tracking systems
• Drive guest satisfaction scores while managing departmental expenses
Qualifications
• Previous experience in guest relations or customer service essential
• Supervisory experience preferred
Education Requirements
• High School diploma or equivalent required
Education Requirements Credential Category
• Hospitality Management or related field preferred
Experience Requirements
• Prior experience in a guest relations/customer experience department essential
• Experience supervising a team is an advantage
Why work in London, GBR
London is a vibrant city that offers a rich blend of history, culture, and modernity. Working in one of the world’s most celebrated cities means access to incredible dining, shopping, and entertainment options, as well as numerous networking opportunities in various industries. The city’s diverse population and cosmopolitan lifestyle provide a unique environment for both personal and professional growth
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