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Operations Manager Back Office Ops and Customer Service at eFinancialCareers
London, United Kingdom
Job Descrption
Due to the management responsibilities of the customer services department, you will be required to be in the office 5 days a week.
Responsibilities include:
• Supervise cashiers and clerks
• Responsibility for reviewing and updating processes and procedures in Customer Services
• Serve as a key point of contact for customers visiting the branch
• Support Relationship Managers in addressing the needs of Private Banking and High Net Worth clients
• Manage and oversee daily back-office functions, including treasury settlements and customer payment activities
• Check and release incoming, outgoing, and reimbursement payments
• Ensure accurate settlement and follow-up of VISA Cards, Debit Cards, and Cheque Books
Previous experience in both back-office operations and managing... customer service teams a must for this position. This is a small, dynamic bank which would suit individuals from a similar environment
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