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Job Descrption

Veterinary Customer Service Representative
Location: London, ON

London Regional Veterinary Emergency and Referral Hospital is currently welcoming a full time, Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. A passion for both pets and people is a must, as well as maintaining professionalism in emergencies and stressful situations.
• Create a warm and welcoming environment for our patient and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; obtaining pet owner confirmation and processing... payments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Schedule: We are a progressive, fast paced 24-hour emergency and referral hospital, who understands just how pivotal a strong customer service team is to a busy hospital. Our client services team supports the hospital in a rotating schedule consisting of 8-9 hour shifts. These shifts will primarily include evenings/late nights and weekends, along with some days and holidays.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
• VCA Canada Student Loan RRSP Program – Ask us more!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Extensive online anytime-anywhere access to journals and textbooks
• Employee Assistance Program to support your health and wellbeing
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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