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Product Development Manager - Cross Border | London, UK at Mastercard, Inc.
London, United Kingdom
Job Descrption
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Product Development Manager - Cross Border
Overview: We are seeking a dynamic Product Development Manager to drive forwards the development and launch of an innovative cross border B2B product for... bank customers at Mastercard. In this role, you will collaborate with cross-functional teams, leveraging Mastercard's product development framework to achieve strategic objectives.
Responsibilities:
• Lead specific elements of the proposition and product development lifecycle, including defining business requirements and designing business processes.
• Collaborate with the product co-founder to shape the product strategy and roadmap.
• Engage closely with product owners and engineering teams to efficiently iterate on business and functional requirements.
• Own the high-level User Acceptance Testing (UAT) strategy and plan, prioritising customer needs.
• Manage Studio-related activities across diverse functional partners and regions.
• Evaluate market dynamics to continually validate customer value propositions and refine the product roadmap.
• Define new customer onboarding processes in collaboration with customer delivery and product integration teams.
• Support the product co-founder and commercial teams in Go-To-Market (GTM) activities and presales engagements with customers.
• Conduct workshops with customers and internal stakeholders to gather and refine new requirements.
General Role:
• Collaborate with cross-functional teams (e.g., Product Management - Technical, Software Development) to design, develop, and launch revenue-driving products.
• Demonstrate a deep understanding of the business context, regulatory landscapes, competition, and technology trends.
• Utilise the Studio Framework to rapidly frame ideas, develop concepts, and validate market opportunities.
• Partner with Legal, Data Privacy, Delivery, Finance, Marketing, and Sales teams to create robust go-to-market plans.
• Ensure end-to-end servicing excellence by partnering with servicing teams to deliver seamless customer experiences.
• Lead commercialisation efforts, facilitating a smooth transition with a detailed 18-month roadmap for CX, revenue, and product quality enhancements.
• Drive knowledge management through consistent product documentation within the Studio framework.
• Continuously enhance skills through learning and development initiatives.
• Champion product management excellence and share best practices within the organisation.
• Exhibit Mastercard Way behaviours in all interactions.
Experience:
• Significant working knowledge in cross border payments, correspondent banking, Swift, and RTGS systems.
• Proficiency in ISO 20022 messaging is highly advantageous.
• Prior experience in payment solutions providers (e.g., Finastra, Volante) or payment service providers (e.g., Western Union, Convera) is preferred.
• Background in fintech startups or developing products for banks is a distinct advantage.
• Track record of developing new products or solutions and creating high-quality customer-facing deliverables.
Skills:
• Exceptional written, oral, organisational, and analytical skills with acute attention to detail.
• Proven ability to define business requirements and drive initiatives independently.
• Adept at collaborative work across functional teams to achieve collective goals.
• Proficiency in Aha! or similar product management tools.
• Highly organised with strong project management capabilities to track progress effectively.
• Skilled in presenting product concepts to senior executives internally and externally.
• Qualifications:
• Experience in designing and implementing rapid prototyping for regional or local products.
• Strong understanding of underlying platform capabilities and limitations through feature execution.
Expertise in market data collection and insights development for product differentiation and competitive strategies.
Note:
This role does not require prior experience in engineering, operational roles, or specific card payment products.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
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