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Customer Service Manager FTC at Owen Daniels
London, United Kingdom
Job Descrption
I am looking for an experienced Customer Service Manager to join a leading Trade Service organisation on a 6-9 month Maternity Cover FTC. You will be responsible for managing the day-to-day requirements of a Customer Service Team, ensuring the team are addressing customer complaints in a timely manner.
Customer Service Manager
6-9-month Fixed Term Contract
Very Competitive Salary on Offer
Monday to Friday 8:30am – 5:00pm
Vauxhall
Customer Service Manager
Job Description
• Training and managing all Customer Service advisor’s day to day
• Ensuring all customer’s complaints are logged and progressed in a timely manner
• Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
• Regularly monitor customer advisor’s workload, distributing as required
• Take control of high profile... or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
• Utilise internal technical teams as needed to help investigate and manage all complaints as needed
• Keep customers regularly updated with ongoing progress reports.
• Review management information and make suggestions, recommendations as to improvements across the Customer Services team
• Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.
Customer Service Manager
Essential Experience/Skills/Qualifications
• Experience managing customer service/complaints teams and resolving customer issues
Customer Service Manager
Company Benefits
• 23 days plus bank holidays (for full year)
• Pension
• On site gym
• On site canteen
• Employee Assistance Programme
If you feel you’re a good fit for this position, please click ‘apply’ or email me at
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