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Mandarin Speaking Sales Associate - London, UK at Hästens
London, United Kingdom
Job Descrption
• Have a passion for sales and customer experience
• Have a work Visa
• Possess a creative mindset for attracting clients to our store and increasing brand exposure
• Desire endless earning possibilities
• Want to work with a luxury brand that delivers only the highest quality and excellence
• Enjoy networking and building relationships with clients
• Have a desire to continuously grow and expand your skills and knowledge
• Seek exposure to a global work environment
About the role
As a dynamic and charismatic Sales Associate, you will take a proactive approach to attract high-end clients to our store, creating a customer experience of the highest quality. Your passion for sales and building brand reputation, coupled with the ability to network and maintain relationships with clients, will contribute to our continuous growth. Your hunger for improvement and sales excellence will not only help expand our business but also elevate our brand, bringing the... best sleep in the world to more people.
Responsibilities
• Providing exceptional customer service to every client, ensuring they receive personalised attention and assistance throughout their shopping experience.
• Actively engaging with clients through outreach initiatives and creative events to drive sales and expand the customer base.
• Serving as a brand ambassador for Hästens, promoting our products and services with enthusiasm and professionalism.
• Leading by example and coaching colleagues to deliver outstanding customer service and sales performance.
• Ensuring the Hästens store environment is welcoming, organized, and visually appealing to enhance the shopping experience.
• Continuously seeking opportunities for self-improvement and staying updated on industry trends and product knowledge to better serve clients.
Skills and requirements
• Fluent in English and Mandarin
• Proven successful sales experience, with at least 2-3 years experience within luxury retail
• Demonstrated success working with clienteling and outreach
• CRM experience
• Bachelor's or master's degree from university
Proactive Attitude
• Self-motivated and proactive approach to sales, with the initiative to seek out new opportunities and drive business growth
Customer Service Excellence
• Strong interpersonal skills and a genuine passion for providing exceptional customer service. Ability to listen attentively to clients' needs and offer tailored solutions
Communication Skills
• Clear and effective communication skills, both verbal and written, to articulate product features and benefits, as well as build rapport with clients
Relationship Building
• Ability to cultivate trusting relationships with clients and colleagues, fostering loyalty and collaboration
Flexibility
• Willingness to work flexible hours, including weekends and holidays, to accommodate the needs of the business and clients.
At Hästens, we strive for a world where people sleep well – one that’s more joyful, peaceful and loving. Every day since 1852, we continue to hone our world-class craft in our factory in Köping, Sweden.
Sleep may be today’s ultimate modern luxury. But it’s more than that; it’s a biological necessity and the foundation of our entire wellbeing. We want people to sleep well so that they can create the future they dream of upon waking. That’s why our master craftsmen consider and handcraft every detail of our bespoke designs using only the finest natural materials.
We are proud to be a world-class international brand, operating in more than 40 countries with over 300 partners in Europe, Asia, America and Africa – and still growing
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