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Internal Sales / Service Sales Specialist at Helvar Ltd
London, United Kingdom
Job Descrption
Location: Dartford, Greater London
Are you looking for a nordic working culture in the UK? or the opportunity to support selling SMART sustainable solutions that have a focus on the wellbeing of people? Then Helvar could be for you!
Due to an Internal Promotion here at Helvar, we are now looking for an enthusiastic Service Sales / Internal Sales Specialist to join our fantastic team of sales professionals within our Direct Sales team in the UK. An ideal candidate would perhaps come from an Account Management background with a consultative / value added mindset and approach to selling.
Main purpose of your job:
Help the company to fulfill its strategy by supporting the evolution towards a more customer and lifetime service orientation, and by growing a sustainable service business.
Find and contact new customers (prospects) for digital services and service contracts to start new sales cycles. Improve overall customer experience and... encourage them to buy more services by executing processes and tasks that keep new and existing customers satisfied throughout the solution life cycle.
Maintain relationships with existing key customers to uncover improvement opportunities that benefit both them and us to increase overall Customer Lifetime Value (CLV).
Act as a link between new business opportunities (leads) and our field Sales Managers to grow the business.
Why join Helvar
• We have a culture centered around trust, meaning you'll get autonomy over your work
• With over 100 years of history, we are a stable Finnish family owned business
• Wellbeing is at the heart of what we do, whether its developing the bests products for our customers, or the way we care for our employees
• With over 200 employees, we are a mid sized company where everyone is accessible
• Due to growth, over the past few years ,we have hired more than 100 employees at across different levels of experience
• We value internal mobility and prioritise internal employees for internal growth opportunities
• Our average employee tenure is around 8.2 years, double the industry average
• With offices in Finland, Sweden and the UK, and employees based across Europe, the middle east and Asia, we embrace our international teams
• We work in a relaxed environment where work-life balance is key, but strive for strong professional and business growth
• We offer all Employees a dedicated wellbeing day every year so they can recharge how they wish
• All employees can make use of their Empower Hour every week, which can be used for wellbeing, community or learning
• We value and encourage a feedback culture, where we conduct regular surveys (this includes your annual personal development review) to improve ways of working
• Innovation is at the heart of what we do, and our mindset is to continue to evolve our offering to our customers and to learn and develop our own personal skills
• We encourage a learning culture where you can access multiple online learning topics via our online learning platform
What you'll be doing as our Service Sales Specialist:
• Selling our digital service solutions (Helvar Insights) primarily to real estate owners, facilities management and tenants
• Creating new service contracts to new customers, and renewing contracts for existing customers (both digital services and technical maintenance contracts)
• Understanding service customer needs and requirements (owner, FM, tenant, local service partners, VAR Partners etc)
• Creating new sales opportunities through inbound lead follow-up and outbound calls and emails
• Manging existing service contract satisfaction and renewals to ensure a low attrition rate of customers not renewing their contracts
• Map Helvar’s install base of customers through CRM, desk based researched and outbound calls and emails
• Converting Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL)
• Performing effective online demos to prospects and existing customers
• Closing new service sales opportunities to achieve revenue and contract targets
• Performing After Market Service (AMS) processes to ensure customer satisfaction
• Using CRM (Salesforce.com) efficiently and enthusiastically
• Telephone and email account managing a portfolio of customers
What skills we'd like you to have:
• Understanding of digital, data-driven service solutions
• Service sales experience & mindset (example SaaS, AMS)
• Customer-centric attitude
• Comfortable and familiar with telephone based B2B selling.
• Highly communicative, engaging and able to build rapport remotely.
• Experience of previous successful Business-to-Business (B2B) sales
• Commercial education preferred over a technical background
Please note that a Lighting Controls background is not required to be successful in this role, but would of course be helpful
Apply to join our team of talented and innovative experts!
If you’d like to be a part of the Helvar family, please apply for this vacancy via our Helvar Careers site at helvar.com/careers/.
For additional information on the role, please contact our Talent Acquisition Partner, Ben Fryer ben.fryer@helvar.com who will get in touch with you shortly.
In the meantime, please give us a follow on Instagram: @lifeathelvar
The Helvar Promise to You!
At Helvar, we’re determined to improve the wellbeing of people in every space - including our own employees. We promise you conditions that foster your personal growth and help you achieve your full potential. As a tight-knit company with a family ethos, we’re proud to see that Helvarians care deeply about our customers, our partners, our planet and each other. Our drive to create a better working environment is part of what we call Brighter Spaces.
We trust your vision! "Over the last 100 years, we've become experts at innovation. It's part of our culture. Together we evolve and adapt our solutions to create perfect conditions.“
We invest in you! "As we spend 1/3 of our life at work, it's important to have fun! We work in a friendly, easy-going atmosphere, and we're focused on improving your wellbeing. We celebrate a learning culture and promote Bright Ideas.”
You have the freedom to impact! “People help shape our success. This allows us to be true leaders. With your ideas, we're focused on achieving a brighter, sustainable future for generations to come.”
We’re with you all the way!
Our Story
About Helvar
Helvar is an international SMART lighting controls technology company specialising in intelligent and energy-saving solutions. Helvar lighting control solutions and luminaire components help to create smart environments built for the future, using information, and working seamlessly with other systems. With a vast range of projects spanning from hospitals, schools, workplaces to cruise ships and Istanbul’s 3rd new airport (the largest in the world), Helvar designs open and flexible solutions for lighting across a range of applications. With over 100 years of expertise, Helvar serves its customers locally with offices in Finland, UK and Sweden and via our global network of partners in over 50 countries.
Do you want to shape the future of smart buildings that improve people's wellbeing? Great! We are world leaders in lighting intelligence and our solutions are built with people in mind. Our products and solutions save energy and improve human comfort. We offer an international and diverse working culture where your wellbeing is important to us. It's a place to grow and develop, while maintaining a healthy balance of work and life
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