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Job Descrption

We are seeking a dedicated and customer-focused Jewellery Shop Assistant to join our team. The ideal candidate will have a passion for jewellery, excellent interpersonal skills, and the ability to provide outstanding customer service. Knowledge of the Romanian language is a an advantage, helping us to cater to a diverse clientele. This role involves assisting customers with their purchases, maintaining the shop’s appearance, and supporting the daily operations of the store.

Key Responsibilities

Customer Service:
• Greet and assist customers in selecting jewellery pieces that suit their needs and preferences.
• Provide detailed information about the features, benefits, and care of jewellery items.
• Offer personalized recommendations and advice on jewellery selections.
• Utilize Romanian language skills to assist Romanian-speaking customers (if applicable).

Sales:
• Achieve and exceed sales targets through effective customer engagement and product knowledge.
• Handle sales... transactions accurately, including cash handling, credit card processing, and issuing receipts.
• Promote special offers and upsell additional products when appropriate.
• Product Knowledge:
• Maintain in-depth knowledge of the store’s product range, including new arrivals, trends, and special collections.
• Stay updated on industry trends and the latest jewellery designs.

Store Maintenance:
• Ensure the store is clean, organized, and visually appealing.
• Arrange and display jewellery to highlight features and attract customers.
• Conduct regular inventory checks and assist with stock management.
• Customer Relations:
• Build and maintain positive relationships with customers to encourage repeat business.
• Address and resolve customer inquiries and complaints in a professional manner.
• Collect customer feedback and report to the management for continuous improvement

Operational Support:
• Assist with opening and closing duties as needed.
• Support promotional activities and in-store events.
• Perform other duties as assigned by the Store Manager.

Qualifications:
• Education: High school diploma or equivalent; additional coursework in retail, sales, or customer service is a plus.
• Experience: Previous experience in retail, particularly in jewellery or luxury goods, is preferred.
• Skills:
• Strong communication and interpersonal skills.
• Excellent customer service and sales skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Attention to detail and a high level of accuracy.
• Basic computer skills and familiarity with point-of-sale systems.
• Proficiency in Romanian is a bonus and will be considered an advantage.

Personal Attributes:
• Friendly, approachable, and professional demeanor.
• Passion for jewellery and fashion.
• Honest and trustworthy with a strong sense of integrity.
• Ability to work independently and as part of a team.
• Flexible availability, including weekends and holidays.

Benefits:
• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement.
• Positive and supportive work environment.

Job Type: Full-time

Pay: From £8.00 per hour

Expected hours: 40 – 50 per week

Schedule:
• Monday to Friday
• Weekend availability

Education:
• Bachelor's (preferred)

Experience:
• Jewellery Retail Sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person

Reference ID: Store Sales Assistant

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