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Jewellery Shop Manager at Lesotho Jewellery
London, United Kingdom
Job Descrption
Key Responsibilities:
Day-to-Day Operations:
• Manage the shop's daily operations, ensuring efficient and effective management of stock, sales, and customer service.
• Oversee the shop's opening and closing procedures, ensuring all tasks are completed on time and to a high standard.
Stock Management:
• Manage the shop's inventory, including receiving, storing, and issuing stock.
• Conduct regular stock takes to ensure accurate inventory levels and identify any discrepancies.
• Implement effective stock rotation and inventory management systems to minimize waste and maximize... sales.
Pre-Orders:
• Manage pre-orders for customers, ensuring timely delivery and excellent customer service.
• Coordinate with suppliers to ensure timely delivery of pre-ordered items.
Online Sales Team:
• Manage the online sales team, ensuring they are equipped to provide excellent customer service and meet sales targets.
• Conduct regular training sessions to improve team performance and customer service skills.
Shop Assistants:
• Manage the shop assistants, ensuring they are trained to provide excellent customer service and meet sales targets.
• Conduct regular performance evaluations and provide feedback to improve team performance.
Reporting:
• Prepare and submit regular reports to the CEO, including sales reports, inventory reports, and customer feedback.
• Analyze sales data and customer feedback to identify trends and areas for improvement.
Customer Service:
• Ensure excellent customer service, responding to customer inquiries and resolving any issues promptly and professionally.
• Develop and implement customer loyalty programs to increase repeat business and customer retention.
Marketing and Promotions:
• Assist in the development and implementation of marketing and promotional strategies to drive sales and increase brand awareness.
• Coordinate with the marketing team to ensure effective execution of marketing campaigns.
Budgeting and Cost Control:
• Manage the shop's budget, ensuring costs are controlled and expenses are minimized.
• Identify areas for cost savings and implement cost-cutting measures where necessary.
Requirements:
• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience: At least 3 years of experience in a jewellery shop management or a related role.
Skills:
• Excellent communication and interpersonal skills.
• Strong leadership and management skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.
What We Offer:
Competitive Salary: A competitive salary package that reflects your experience and qualifications.
Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
Work-Life Balance: A supportive work environment that promotes work-life balance and well-being.
Job Type: Full-time
Pay: £16,970.14-£39,266.00 per year
Schedule:
• 10 hour shift
• Monday to Friday
• Overtime
• Weekend availability
Application question(s):
• How many years of experience do you have with Jewellery Store Management?
Education:
• Bachelor's (preferred)
Experience:
• Retail management: 2 years (preferred)
Language:
• Romanian (preferred)
Location:
• London (required)
Work Location: In person
Reference ID: Jewellery Shop Manager
Expected start date: 07/10/2024
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