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Key Account Manager FMCG at Bespoke Personnel
London, United Kingdom
Job Descrption
Working within the Sales department of a food distributor in the Asian foods industry. Responsible for the day to day handling of a portfolio of key customer accounts and for new business development. Responsible to support and build excellent customer relationship with customers.
To perform a variety of sales activities, including processing, acting on customer enquiries and orders, whilst maintaining a high level of customer service. To work with all the other departments of the company to ensure full customer satisfaction ensuring that new business growth is attained.
Duties and Responsibilities
Account Management
• To manage a portfolio of accounts varying in different industries such as catering, distributors, wholesalers and multiple supermarkets
• Travel to customers where required and to liaise with customers on regular basis, identifying new opportunities
• To... ensure relationships are grown as a key part of the role with the decision makers and business owners
• To grow and develop accounts in line with business needs
• Attend key customer business review meetings on and off-site
New Business Development
• To promote and sell products in the foods market to acquire new business focusing specifically on two sectors (Foodservice excluding transport companies)
• Adhering to the new business process to ensure duplication does not occur
Marketing Activities
• To participate in Marketing days such as Trade Days working alongside the marketing team
• Liaising and utilise the internal marketing team to create tailor made brochures
• Completion of Sampling events
Supply Chain Activities
• Liaising with the Supply Chain team to ensure stock availability especially on promotional activities
• Liaising with the Supply Chain team to ensure orders received are processed
Departmental activities
• Completes monthly and quarterly sales updates to Head of Sales and the Sales team
• Completing competitor analysis and reports back to the Head of Sales and the sales team
• To adhere to company compliance standards
• Any other duties and responsibilities which can reasonably be expected of the post holder given knowledge, skills and experience
Skills and Experience
• Relationship building skills with internal and external clients
• Able to work on own initiative and as part of a team
• Computer literate and have a good working knowledge of Microsoft products and systems in particular good knowledge on Microsoft Excel (Advanced skills desirable)
• Excellent communication skills
• FMCG sales background
• A knowledge of frozen foods industry is preferred
• HNC qualified or above
• GCSE (minimum C in English and Maths)
• Ideally to be able to speak Hindi, Gujjerati, Punjabi or similar
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