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Client Experience Agent | UK at Stitch Fix
London, United Kingdom
Job Descrption
ABOUT STITCH FIX
At Stitch Fix, we’re about personal styling for everybody and we believe in both a service and a workplace where you can be your best, most authentic self. We’re the first fashion retailer to combine technology and data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience.
This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. All of this results in a simple, powerful offering to our customers and a successful, growing business serving millions of men, women, and kids. We believe we are only scratching the surface on our opportunity, and we’re looking for incredible people like you to help us carry on that trend.
ABOUT THE ROLE
Do you have a passion for providing excellent customer service and helping people find what they love? As a Customer Experience Agent, you'll work directly with our UK & US customers to provide thoughtful and... personalised solutions to their inquiries. You're empowered to make the best decision for each situation by thinking creatively and providing an experience that feels too good to be true (but is really that good!).
You're excited about this opportunity because you...
• Are passionate about providing outstanding customer experiences via Email, Chat and Phone channels
• Love solving problems, thinking creatively, and testing new ways of working
• Want to join an organization that embraces personal development and growth through individual weekly feedback, this includes coaching sessions with your manager, ongoing training and development opportunities
• Enjoy working in an environment that has a strong culture of open communication & gives you the tools to interact with your peers and the wider business.
• Want to further develop your strong written communication skills and expand your skill set through internal opportunities
• Embrace change and are comfortable in a fast paced environment
We're excited about you because you...
• Have excellent written and verbal communication skills
• Are goal-oriented and prefer to work in an environment with a high level of accountability to clearly defined goals
• Have experience with de-escalation and service recovery in a client-facing environment
• Are a quick learner who is tech-savvy and open to learning and working with new tools
• Are comfortable using or learning both MacOS and G-Suite (Google Docs, Gmail, etc.
• Are able to navigate seamlessly between multiple customer interactions and internal systems while working toward clearly defined customer service goals.
• Are motivated working in a team & enjoy being empowered to make decisions which delight our customers
• Are available to work non-standard business hours that may include evenings & weekends.
You'll love working at Stitch Fix because we...
• Encourage you to be your authentic self, and empower you to encourage others to do the same
• Are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
• Are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generation
• Are a technologically and data-driven business
• Are committed to our clients and connected through our vision of “Transforming the way people find what they love”
• Love solving problems, thinking creatively and trying new things
• Believe in autonomy & taking initiative
• Are challenged, developed and have meaningful impact
• Take what we do seriously. We don’t take ourselves seriously
• Have a smart, experienced leadership team that wants to do it right & is open to new ideas
• Offer competitive pay and Total Rewards packages
• Have a lot of fun! Weekly free lunches, monthly recognition rewards, regular happy hours, lunch-and-learns, all-hands meetings, and fun surprises along the way!
This is a full time hybrid role, based in our central London office for 2-3 days a week with possible weekend hours (subject to increase/decrease to suit any changing needs of the business).
We are an equal opportunity employer and value diversity at our company.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
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