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Admiral Nurse Administrator at Royal British Legion
London, United Kingdom
Job Descrption
We are seeking a compassionate and organised Admiral Nurse Administrator to join our dedicated team. The ideal candidate will play a vital role in supporting individuals affected by dementia while ensuring our Admiral Nurses deliver high quality care. This position involves collaborating closely with families and health professionals via telephone and email referrals as well as administrative and operational support to enhance the lives of those living with dementia.
Key Responsibilities include –
• To be the first point of contact in dealing with telephone and correspondence enquiries relating to the Service and to refer on as appropriate.
• To process referrals, ensuring contact with family carers is managed in a sensitive manner. This includes sending out relevant documentation and ensuring its return to the service, to be processed with adherence to GDPR guidelines and processing other documents such as CSQs
• To ensure electronic records are maintained for the... service ensuring that it is kept appropriately up to date by collating relevant demographic data from relevant service users. Using Oracle service cloud and other agreed systems
The ideal candidate will have a strong background in customer services, administration and excellent organisational skills.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080
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