Customer Support Representative - Fully Remote at Avansel Recruitment - HR Consultancy in UK
London, United Kingdom
Job Descrption
This a Full Remote job, the offer is available from: United Kingdom
We are looking for a Customer Support Representative to join a leading provider of customer support services based in London.
Salary & Terms
• Salary between £25,000 - 28,000 gross per year depending on experience
• Monday to Friday, 9:00 AM - 5:00 PM
• Work from home
• Home office stipend to support a comfortable and productive remote work environment.
• Ongoing training and professional development opportunities.
Role & Responsibilities
In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive interaction. This is a remote position based in London, offering the flexibility to work from your home office.
• Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
• Provide accurate information and solutions to resolve customer issues.
• Effectively navigate customer support systems and tools.
•... Collaborate with cross-functional teams to address complex customer concerns.
• Maintain a high level of product knowledge to assist customers effectively.
• Document and track customer interactions and issue resolutions.
Minimum Requirements
• Previous experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
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