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Hotel Reservations Supervisor at H10 London Waterloo Hotel
London, United Kingdom


Job Descrption
An exciting opportunity has arisen for a Reservations Manager based at the H10 London Waterloo Hotel.

H10 Hotels is a Spanish hotel group founded at the beginning of 1980’s, which has over 67 hotels in strategic locations offering exceptional service and selected cuisine.

Just a few meters away from Waterloo Station, the Hotel will offer 177 Guest Rooms, Terrace Bar, Restaurant and Conference rooms.

Responsibilities
- Greeting guests in a friendly manner over the phone and email and manage reservations

- Record and process reservation information accurately

- Utilize up-selling techniques and handle special requests

- Communicate with the sales manager and keep them informed of new bookings

- Maintain communication between various hotel departments

- Ensure smooth integration of the PMS with other distribution systems, including OTAs, GDS, and direct booking platforms.

- Maintain knowledge of channel managers and distribution tools (e.g., Rate Tiger, TravelClick) to ensure... efficient management of online channels

- Manage the hotel's presence on GDS platforms such as Sabre, Amadeus, Worldspan, and Galileo.

- Manage extranets for OTAs (Online Travel Agents) such as Booking.com, Expedia, Agoda, and others, ensuring rates and availability are updated in real-time.

- Ensure proper mapping of room types and rate plans across various distribution channels to avoid errors or discrepancies.

- Troubleshoot and resolve issues with channel connectivity, ensuring all platforms are seamlessly connected to the PMS.

- Liaise with travel agencies, corporate clients, and GDS operators to maintain relationships and resolve booking-related issues.

- Utilize SAP systems for financial reporting, invoicing, and managing reservation-related transactions.

Qualifications

- Bachelor degree in hotel management or similar role

- At least 2 years experience as reservations agent.

- Previous experience with OTAs, GDS systems, channel managers and distribution tools.

- SAP system knowledge will be appreciated.

Job Types: Full-time, Permanent

Pay: Up to £32,968.00 per year

Additional pay:
• Performance bonus

Benefits:
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel

Schedule:
• Monday to Friday
• Weekend availability

Experience:
• Hotel reservations: 2 years (required)

Work authorisation:
• United Kingdom (required)

Work Location: In person

Reference ID: Reservations Manager

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H10 LONDON WATERLOO HOTEL
1 job found
Hotel Reservations Supervisor at H10 London Waterloo Hotel
London, United Kingdom
1
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