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Sales Quality Control Administrator at SwiftSwitch
London, United Kingdom
Job Descrption
Location: London (Head Office)
About SwiftSwitch
SwiftSwitch is one of the UK's leading utility consultancies, committed to helping businesses optimise their utility management across energy, payment services, telecommunications, waste, and water solutions. Since our inception, we’ve built a reputation for excellence, offering access to over 50 top-tier utility suppliers. Our mission is to simplify complex utility decisions and help businesses save costs with bespoke solutions.
We’re a fast-growing, dynamic company, and we’re looking for a detail-oriented and organised Sales Quality Control Administrator to join our Customer Experience Team. If you thrive in a fast-paced environment and enjoy variety in your work, this could be the perfect role for you.
The Role
As a Sales Quality Control Administrator, you will ensure that contract submissions are processed accurately and efficiently. Working closely with the Customer Experience Team, you... will be the link between the sales team, customers, and suppliers, maintaining quality standards throughout the process. Your attention to detail, communication skills, and ability to collaborate will be crucial in delivering outstanding service.
Your Responsibilities:
• Conduct quality control checks on all contract submissions from the sales team and external partners.
• Review and verify contract details through call listening or documentation checks.
• Resolve contract errors and liaise with customers to ensure the smooth submission of contracts.
• Communicate with suppliers to confirm contract acceptance or resolve any issues.
• Proactively handle supplier rejections, track queries, and implement feedback to improve processes.
• Stay updated on internal procedures and supplier requirements, continuously seeking process improvements.
Schedule: Monday - Friday, office-based (no weekends)
Requirements
• Strong administrative skills, ideally gained in a high-volume, sales-focused environment.
• Excellent attention to detail, with a commitment to getting things right first time.
• A collaborative attitude, able to build strong relationships across teams to support a “one team” ethos.
• A positive, can-do mindset, thriving in a fast-paced and evolving business environment.
• Excellent communication skills, with the ability to engage effectively with colleagues and customers.
• Motivation to learn and grow with the business, contributing to its long-term success
Benefits
• Perks: Energetic office vibe, prime Shoreditch location, festive season break, exciting company events, gym membership
• Compensation: £22,000 - £24,000 per year
Complete form below to directly Send your CV / Linkedin Profile to Sales Quality Control Administrator at SwiftSwitch.
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