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Area Service Manager at Apogee Corp
London, United Kingdom
Job Descrption
Job Summary
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart... of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
About us
As the Area Service Manager, you will play a pivotal role in overseeing and optimising service operations for our onsite customers. Your primary focus will be on leading a team of Onsite Service Assistants and Engineers, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:
Service Operations Management: Coordinate end-to-end service operations to meet SLAs and enhance service quality.
Team Leadership: Motivate and develop Onsite Service Assistants and Engineers to achieve performance goals.
Customer Relationship Management: Cultivate strong customer relationships and collaborate with sales teams on service opportunities.
Budget and Resource Management: Efficiently manage service budgets and resource allocation.
Quality Assurance: Implement and maintain service standards to uphold quality and compliance.
About you
Essential: Proven leadership experience in managing teams and driving performance.
Customer Management Skills: Strong ability to build and maintain customer relationships, ensuring high satisfaction levels.
People Management Skills: Demonstrated success in motivating and developing teams.
Communication: Excellent interpersonal and communication skills.
Technical Proficiency: Proficient in Microsoft Office Suite.
Customer-Centric: Ability to manage multiple tasks under pressure with a customer-centric approach.
Benefits
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options
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