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Job Descrption

We currently have an exciting opportunity available for a Planned Maintenance Coordinator (Customer Facing) to join our growing team based in Loughton, Essex. To support the operations teams and proactively engage with customers and colleagues to provide a first-class customer experience throughout our planned works activities, via a highly visible service.
The ideal candidate will join us on a full-time basis in return for a salary between £26,000 -£30,000 per annum. Opportunity to earn a performance related cash bonus of up 15% of salary
• Pension scheme contributions set at 7% of salary
• Life Insurance cover at 4 x your annual salary
• Private healthcare
• 25 days a year holiday, plus bank holidays

To be the first point of contact for customers and provide high levels of service throughout the planned works process.
Work closely with the Contract Co-ordinators to provide a seamless service.
Provide a face-to-face service for customers in their homes on a daily basis.
Directly... contact customers to ensure ‘grumbles’ are fully acknowledged and dealt with effectively, reducing the need for formal complaints alongside the Customer Insight Assistant.
To encourage customers to fill in feedback via our digital channels and support more vulnerable customers through this process.
To facilitate customer focus groups and workshops.
To undertake flexible working patterns as required to provide effective, customer-focussed services.
To provide administration cover for the voids and planned team and general cover on the phones as required.
Ensure our customer service and delivery is excellent and continually improves.
Ensure that our instruction and policies are implemented.
Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained.
Participate in projects to achieve the most effective services possible for the community, partners and the organisation.
Experience of managing customers and their expectation through planned maintenance works such as kitchen and bathroom replacements in their homes.
· Previous experience of dealing with feedback from customers over the phone, in writing and in person.

General maintenance knowledge advantageous.
• Work with colleagues, other staff, customers and partners to provide efficient and effective services.
• Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines.
• Good knowledge of ICT systems, including software packages such as Microsoft Excel, PowerPoint etc.

Relevant qualification or equivalent working experience.
• A satisfactory DBS check is required as part of this role
• Full driving licence · Access to a vehicle, for travel to and from sites

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