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Visitor Experience Duty Manager at Royal Botanic Gardens Kew
London, United Kingdom
Job Descrption
Reference number
372242
Salary
£36,338 - £41,747
per annum, depending on skills and experience [Band D]
Job grade
Higher Executive Officer
Band D
Contract type
Permanent
Business area
RBGK - Horticulture, Learning and Operations
Type of role
Operational Delivery
Working pattern
Full-time
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Little London, South East England, RH17 6TN
About the job
Job summary
This is an exciting opportunity to join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience – Duty Manager.
Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and co-ordinating the daily running of Wakehurst. Working with teams across site, the Duty Managers ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst... maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors.
In this role, you will be required to work a minimum of two in every three weekends, along with Bank Holidays on a rota basis. Some event days may require an early start/late finish.
Job description
We are looking for a dynamic, proactive, and motivated individual with a ‘can do’ attitude and a willingness to be flexible and ‘get stuck in’ as required. A proven track record of delivering high levels of customer service is an essential requirement and previous operational management or supervisory experience within a visitor attraction would be a key advantage. Strong people management skills with the ability to work collaboratively and make informed decisions under pressure will be pivotal to the success of this role.
Person specification
Interviews are due to take place on 20th November.
This role is subject to an enhanced Disclosure and Barring Service check (DBS).
Benefits
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
Things you need to know
Selection process details
If you are interested in this position, please visit the provided weblink and submit your application through the online portal, by clicking “Apply for this job”.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
jobs@kew.org
Email :
jobs@kew.org
Recruitment team
Email :
jobs@kew.org
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