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System Operations Administrator at FluidOne
London, United Kingdom
Job Descrption
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £68m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for April 2022. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 310 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK.
FluidOne supports the needs of 1,350 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Focusing on mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and... makes them simple and secure, so end-users can access their business applications wherever they are.
Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Brendan Lynch, the management team is backed by Livingbridge to support their ambitious long-term strategy.
Role Overview
System Operations are responsible for the in-life maintenance and management of software, both supplier and in-house. The team provides support to the rest of the business in the correct and compliant use of the systems according to agreed business process.
A new opportunity for a process driven, detail orientated person who can work collaboratively within a team and cross-functionally. The Systems Operations Administrator will work within the Software Development team and cross-functionally with Sales and Product.
Responsibilities
· Configuration and operational administration of internal systems including Salesforce CPQ, Halo, Access Dimensions, and other systems as required to support the business
· Support internal systems, using root cause analysis to remove blockers, reduce escalations and improve workflow
· Configuration and maintenance of Product Catalogue, stock items and pricing to allow sale of bespoke solutions
· Processing of change requests to the above system, including escalation and approval as well as working with Software Product Owner to document requirements and then implement
· Apply information security approach to the handling of data
Requirements
· Ideally you will come from a technical background, with strong knowledge of systems administration/management/operations.
· Ability to analyse a problem and identify possible solutions
· Passion for solving problems and implementing solutions
· Inquisitive mind and curious nature, with a drive to get to the root of all issues
· Works without supervision and proactively, taking responsibility for the success of their own work
· A collaborative mind-set, can work with other people to solve problems
· Comfortable working as part of a team, and cross-functionally
· Comfortable with digital technologies and adapting to use of new tools, and software
· Strong written and verbal communication skills
· Strong organisational and time management skills
· Good IT skills (Word, Excel, Visio etc.)
· Has a Business IT bachelor’s degree or equivalent experience
Benefits after probationary period
· Employee Assistance programme (EAP)
· Life assurance (3 x salary)
· Sodexo Discount Platform
· Pension contribution- 5% company contribution
· Generous Holiday Entitlement
· One day off for Birthday
· Half price internet connectivity
· Ride2Work scheme
· Department incentives
· Volunteer day scheme
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
• Work from home
Schedule:
• Monday to Friday
Work Location: Hybrid remote in London
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