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Technician IT Service Desk at Paysafe
London, United Kingdom
Job Descrption
It starts here. Have a global impact on the world of payments.
Technician IT Service Desk
The... Technician IT Service Desk will be responsible for supporting the needs of our London and Dublin office.
What Paysafe stands for:
• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.
Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here .
How we work:
Please note this role is 5 days a week, office based . The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House .
The impact you will have:
• Regular review of support tickets, ensuring regular communications to users to meet SLAs.
• Supporting the Executive team (White Glove service)
• Ordering and Maintaining IT equipment inventory.
• Configuring and deploying laptops (Windows and MacOS) for new joiners, breakage, and upgrades.
• Analysing gaps and opportunities for day-to-day process improvements within the Service Desk
• Preparing and maintaining Service Desk procedural user guides and troubleshooting documentation.
• Scheduling, organising, and reporting on Service Desk project progress.
• Office infrastructure maintenance (cabling, LAN, AV)
• Internal IT support for Office, conference rooms, workstations, laptops, phones etc
• Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team
• Providing direct user support for Mac OS and Microsoft based laptops, user access to corporate network and applications both on the network as well as through remote VPN access.
• Provide direct user support for office relocations and expansions.
• Support, coordinate, and drive local IT projects.
What we’re looking for:
• Experience with Microsoft Windows OS 10/11, Apple/MacOS, Powershell, strong expertise in MS Office Products + Office 365
• Experience with support and troubleshooting of LAN networks.
• Strong knowledge of PC and peripheral devices hardware and technical parameters
• Excellent knowledge in all MS Office 365 Products
• Knowledge of MS Windows domain structure
• Understanding of TCP/IP, VPN, DHCP, DNS
• Experience with Azure, MS Active Directory and MS Exchange essential.
• Excellent organization, communication, and time-management skills
• Expertise in deploying and supporting desktops/laptops using Autopilot deployment
• Ability to deal with confidential issues and work under pressure.
• Ability to work autonomously and prioritize workload.
• Strong customer service, organizational, communication, and leadership skills are required.
• Experience with MDM (JAMF, Intune,)
Requirements:
• Degree and/or equivalent experience
• Valid EU work authorisation
• At least 5 years’ experience working in IT support.
A snippet of what you’ll get in return:
• Make your day work for you with our flexible working hours.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or phone? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.
What to expect next:
• Phone screen with Recruitment.
• In person interview with the Hiring Manager.
• Virtual interview
• Final HR interview with Recruitment.
If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.
Equal Employment Opportunity
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances
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