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Technical Lead at HelloFresh
London, United Kingdom
Job Descrption
Our Food Safety & Quality Assurance team is recruiting and we are looking for a highly driven Food Safety professional to join our Grocery team as a Technical Lead. Reporting into the Category Technical Manager, you will work collaboratively with procurement, culinary development, suppliers and our distribution centres. The role will involve driving best practice within our supply base, improvement in food safety & quality and supporting a wide range of projects to ensure we delight our customers whilst maintaining the highest standards.
What You Will Be Doing:
• Responsibility for day to day technical management of the Grocery category.
• Working cross functionally with local and global teams and suppliers to launch new and improved products for our customers.
• Perform supplier visits and audits... including on-boarding of new suppliers and driving ongoing improvements and issue resolution.
• Using your expertise, knowledge from industry and the supply base to develop best practice ways of working with your suppliers and internally.
• Manage supplier product quality and performance. Delivering focused error (complaint) reduction initiatives and identifying projects that will improve our quality and safety standards across factories and distribution.
• Investigate any serious customer complaints with suppliers, ensuring the highest standards are maintained.
• Develop and maintain strong relationships with internal and external stakeholders.
• Investigate and manage quality issues at our distribution centres with suppliers to ensure customer availability and quality is not compromised with thorough root cause analysis and corrective action.
• Work with the wider technical team and procurement to ensure that product specifications deliver for our customers.
Who You Are:
• 2+ years experience of a technical role in the food industry. Grocery experience is desirable but not essential.
• Additional food quality & safety qualifications highly desirable (e.g. HACCP, internal auditing).
• Experience of auditing food manufacturers (can also include internal auditing).
• High quality mindset
• Strong in communication and negotiation skills. Adopts a pragmatic approach to solving time sensitive issues.
• Willing and practised in decision making; stays calm even in challenging situations
• Energised working in a fast paced environment; ability to multitask with different and competing workstreams.
• Willingness to travel (mainly within the UK though some overseas travel may be required) and spend 50% of your time at suppliers, distribution centres and head office (where you will be based).
What you will get in return:
● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● If in the office, enjoy a free breakfast every day
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance
Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London / DC Site(s)
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager
Complete form below to directly Send your CV / Linkedin Profile to Technical Lead at HelloFresh.
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