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Assistant General Manager at Dishoom
London, United Kingdom
Job Descrption
Full-time role, 45 hours per week, 5 days.
From Bombay with Love
Dishoom cafés are bustling spaces where people come together to break down barriers and share in a love of Bombay food and culture. Each of our restaurants pay homage to old Irani cafés and are deeply rooted in some aspect of Bombay history.
Have you got Seva?
We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike.
We’re looking for a Assistant General Manager to join our Dishoom in Kensington, London.
Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn’t do what we do without them!
Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But... with that comes managing wait times of up to 80 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture.
However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoom-wallas, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.
On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren’t too bad either! Our Babus' Day out and Christmas celebration as our way of saying “thank-you” to our teams for 2023, was our best yet!
We’re looking for an Assistant General Manager to join our big-hearted and talented team.
So, what are we looking for?
• You have been working as an Assistant General Manager in a busy restaurant environment for at least the past year. You want to be part of a company that can help you flourish and become the best you can be.
• Working in partnership with the General Manager, your big-hearted approach will make coaching and developing other members of the team a natural focus.
• You are ready to be the General Manager’s right arm; a natural leader, assuming responsibility to ensure the restaurant runs as it should in their absence.
• You’re commercially savvy and bring ideas to the table, eager to develop your overall awareness and understanding further.
• First-class service is your priority; always prepared to seek tough feedback, working closely with the General Manager to ensure you raise the standards every day and exceed everyone’s expectations.
• How we’ll support you
When you join, you’ll enjoy a host of benefits to ensure you can be your best self and feel valued as part of our team:
• An invitation to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders!
• Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time. Plus, half price food and drink at all our cafés before 5pm and 25% discount thereafter.
• All managers are enrolled to be fully-trained in mental health support and first aid. There is a dedicated confidential advice helpline - available 24 hours a day, 365 days of the year!
• Healthcare cash plan
• Industry leading Training and Development and encouragement to progress your career.
• 28 days paid holiday. Our sites are closed Christmas Day and Boxing Day. Plus, if you have children, one extra day to take them to their first day at school.
• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders!
• We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year.
You’ll be invited to our:
• Family Mela festival
• Legendary Babus' Day Out & Christmas celebration
• Plus, we host regular team events across our cafes
Our trophy cabinet
Dishoom is an award-winning place to work and we care deeply about being a place where jobs turn into satisfying, long-lasting careers.
• Glassdoor #1 Best Place to Work in Hospitality (2022 & 2023)
• Casual Dining Awards - Employer of the Year (2023)
• CIPD - Best L&D Initiative Winner (2023)
• Personnel Today Awards - Health & Wellbeing Award (2022)
• 20,000,000 (and counting) school meals donated as part of our charitable work with Magic Breakfast and Akshaya Patra - each and every team member has helped us get to this milestone!
At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
Send your application today and one of our dear team will get back to invite you to meet with us.
Assistant General Manager, Senior Restaurant Manager, General Manager, Food & Beverage, FOH, Hospitality
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