Housing Options & Assessment Officer at Daniel Owen
London, United Kingdom
Job Descrption
Housing Options & Assessment Officer PRWFC_1717079009 Posted: 30/05/2024 Housing Options & Assessment OfficerTemporary role Monday - Friday £17.81per hourTo provide an effective casework service for all customers in housing need under the Homeless Reduction Act 2017Customer / stakeholder expectations are managed in relation to what can be delivered.Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers Ability to communicate effectively to a broad range of stakeholdersAbility to draft and write complex correspondence and reportsHigh level of IT skills working with a data base and software applications to produce letters and reports effectivelyUnderstanding of the principles of homelessness prevention and knowledge of the full range of housing options available to residents Up-to-date detailed knowledge of homelessness legislation, guidance and case law, and knowledge of the broader housing environment Ability to work... constructively with other services and agencies and to negotiate successful outcomes for customers.Maintain all required records and information. Analyse and interpret complex information, for input into Personal Housing Plans and management/member reports. Procedures are adhered to and all information is correctly recorded and processed.Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist areaMaintain information systems which support the specialist area. Contribute to the development of these systems. Competent in the use of JIGSAW, Northgate (NEC) and all related ICT systems
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DANIEL OWEN 1 job found
Housing Options & Assessment Officer at Daniel Owen
