The Brief:

You are the master of communication with a flair for Customer Happiness. You are an expert in handling customer queries through calls, emails, and chat interactions. As a multichannel maestro, you will delight our customers by providing personalized, efficient, and creative solutions. You are passionate about delivering extraordinary customer experiences and possess excellent communication skills promptly.

Your Responsibilities

• Serve as the frontline ambassador for our brand, providing top-notch customer support through calls, emails, and chat interactions.
• Actively listen to customers' queries, concerns, and feedback, demonstrating empathy and understanding.
• Engage customers in delightful conversations, building rapport and trust through your friendly and positive demeanor.
• Follow up with all open cases which are not limited to customer queries on packages, operational queries, payment, and technical queries.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
• Maintain accurate and detailed records of customer interactions, ensuring the information is readily accessible for future reference.
• Upsell the membership product upon customer interest (Inbound / Outbound).
• Cross-sell our Buy4me product upon customer requirement (Inbound / Outbound).
• Trace the last mile status of the orders and ensure the delivery followed within the time frame.
• Ensure to update the status of delivery in Salesforce system.

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic