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Sales Administrator at Lynx Dry Cleaning Supplies
London, United Kingdom
Job Descrption
To be successful in this role, you will need to be highly organised; be able to confidently communicate with customers and colleagues via email and verbally; be able to multitask and cope under pressure, whilst prioritising workload; and most importantly to have a positive and friendly attitude within the office.
About the Role
As a Sales Office Administrator, your day-to-day duties will include but not limited to:
• Being first point of contact for all customer queries, answering calls and emails in a timely and professional manner.
• Raising quotations and processing orders.
• Dealing with courier enquires, tracking deliveries and arranging returns.
• Offering support to management when required.
• Answering telephone calls and taking orders
• Handling general office... tasks, such as filing, setting up for meetings
• Screening phone calls and routing callers to the appropriate party
• Using computers to take orders, book couriers, and conduct research
• Communicate with warehouse and drivers
• Deal with customer returns and queries
• Greet and assist visitors
• Maintain polite and professional communication via phone and email
• Anticipate the needs of our customers to ensure a seamless transaction
What is expected
• Excellent telephone manner
• Be able to work in a team and independently
• Prioritise workload
• Strong customer service skills both written and verbally
• The ability to build relationships internally and externally
• To be confident in using Microsoft Office.
• Driving licence due to remote location, onsite parking available
• Prior administrative experience
• Excellent computer skills, especially typing
• Great communication skills, telephone manner and customer service
• Attention to detail
• Desire to be proactive and create a positive experience for others
• Quick learner and works well in a team
• Experience of Sage 50 accounts would be a bonus
Salary from £24,500 dependent on experience.
Job Types: Full-time, Permanent
Pay: From £24,500.00 per year
Schedule:
• Monday to Friday
Work Location: In person
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