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Cluster Reservations Agent at City and Country hotels
London, United Kingdom
Job Descrption
The ideal candidate will be an excellent team player, strongly organised with outstanding communication skills. We will be considering candidates that have worked within a similar environment.
Our Cluster Reservations Agent will be responsible for:
· Answering, processing and confirming guest reservation enquiries upon LQA standards.
· Updating reservations, cancellations and amendments on the PMS.
· Proactively use customer service and sales skills to identify potential guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing... revenue potential.
· To be able to communicate successfully with other departments in the hotels as to ensure a smooth delivery of guest experiences.
· Implementing and supporting activities and packages agreed by the Commercial team.
The Wellesley, overlooking the Royal Hyde Park amidst the glamour of Knightsbridge, is London’s finest and first grand-boutique-hotel that combines sophisticated luxury with captivating grandeur and uncompromising service.
The Langley is an exclusive country manor home with unparalleled guestrooms and suites alongside with an extensive health and wellness spa facility. The property and estate has been restored to reflect its iconic legacy.
Ten Manchester Street is a historical boutique hotel in the heart of Marylebone High Street, with its guestrooms housed in a beautiful Edwardian building. Located in close proximity to Regents Park.
Our next Cluster Reservations Agent should be a professional who is passionate about the experiential luxury hospitality industry, has a willingness to deliver a natural and yet exceptional luxury five star service to our guests and act as a Luxury Collection (Marriott International) brand ambassador.
In return, we offer the following employee benefits (conditions apply):
•Discount rates for stays and F&B in all Marriot properties
•Bespoke training programmes
•Uniform dry cleaning service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Work Location: In person
Application deadline: 06/10/2024
Complete form below to directly Send your CV / Linkedin Profile to Cluster Reservations Agent at City and Country hotels.
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