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Debt Collector at Pro Staffing
London, United Kingdom
Job Descrption
Key Responsibilities:
Leadership and Team Management:
- Lead and manage a team of debt collectors, providing training, mentoring, and performance feedback.
- Develop team goals, KPIs, and performance metrics, ensuring the team meets or exceeds targets.
- Foster a high-performance culture... driving motivation, accountability, and efficiency across the team.
- Recruit, onboard, and retain top talent, ensuring the team remains competent and compliant.
Strategy and Operations:
- Develop and implement comprehensive debt collection strategies and policies to optimize recovery rates.
- Oversee the end-to-end debt collection process, including account segmentation, prioritization, and strategy execution.
- Ensure the company’s debt collection practices comply with all relevant regulations, such as the Fair Debt Collection Practices Act (FDCPA) and other applicable laws.
- Collaborate with cross-functional teams, including legal, compliance, finance, and customer service, to ensure seamless operations and communication.
Financial Management:
- Analyze and report on collection performance, recovery rates, and financial metrics to senior leadership.
- Manage budgets and ensure cost-effective strategies are in place without compromising performance.
- Drive initiatives to reduce delinquency rates, minimize bad debt, and improve overall collection efficiency.
Process Improvement:
- Continuously review and optimize debt collection processes to increase productivity and success rates.
- Implement and oversee the use of technology (collection software, CRM systems) to streamline workflows and reporting.
- Keep abreast of industry trends, tools, and best practices, and recommend operational improvements accordingly.
Compliance and Risk Management:
- Ensure full compliance with debt collection regulations, including FDCPA, TCPA, and local debt collection laws.
- Oversee the handling of escalated cases and disputes, ensuring they are resolved in a compliant and effective manner.
- Implement robust risk management practices to safeguard the company against legal and financial liabilities.
- Monitor and assess potential risks in collection efforts and mitigate them through appropriate strategies and staff training.
Client and Stakeholder Relations:
- Maintain strong relationships with key clients and partners, ensuring satisfaction with collection services.
- Act as a point of escalation for client-related issues and resolve complex cases.
- Provide regular updates to senior leadership on the status of collections, potential risks, and recommendations for improvement.
Qualifications:
- Education:
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- A Master’s degree or professional certifications in debt collection or credit management (e.g., Certified Credit & Collection Professional (CCCP)) is a plus.
- Experience:
- Demonstrable years of experience in debt collection, with at least 3-5 years in a senior or management role.
- Extensive knowledge of debt collection laws, regulations, and compliance frameworks.
- Proven track record of managing large debt portfolios and delivering results through strategic collections management.
Skills:
- Strong leadership and team management skills, with experience leading large teams.
- Excellent negotiation, conflict resolution, and communication skills.
- Financial acumen with the ability to analyze and interpret financial data related to collections performance.
- Proficient in debt collection software (e.g., FICO Debt Manager, TLO, Latitude) and Microsoft Office Suite.
- In-depth knowledge of legal procedures related to debt recovery, bankruptcy, and creditor rights.
Key Competencies:
- Strong understanding of debt collection processes, regulations, and compliance standards
- Strategic thinking with the ability to implement effective recovery strategies
- Leadership and team-building capabilities
- Excellent analytical and problem-solving skills
- Ability to work in a high-pressure, fast-paced environment
- Strong client and stakeholder relationship management skills
- Results-oriented with a focus on achieving and exceeding collection targets
What We Offer:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package (health, dental, vision, 401k)
- Opportunity to lead a high-performing team in a growing organization
- Professional development and career growth opportunities
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
• Company pension
• Free parking
• On-site parking
Experience:
• Debt collection: 4 years (required)
Work authorisation:
• United Kingdom (required)
Work Location: In person
Complete form below to directly Send your CV / Linkedin Profile to Debt Collector at Pro Staffing.
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