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Wholesale Customer Service Specialist at Jellycat
London, United Kingdom
Job Descrption
Selling our products online and to our network of retailers and distributors, the Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. The Customer Service role is a pivotal role providing day-to-day support to our UK & EU stock lists, agents and sales teams and working alongside our logistics and operations team. Developing and maintaining key relationships with our customers, ensuring orders are processed and enquiries are handled in a timely and efficient manner always with the Jellycat tone.
You'll be;
• Answering and processing incoming customer requests via phone and email in line with Jellycat’s processes and internal KPIs.
• Processing... and managing customer’s orders.
• Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactive, flexible and have a positive approach at all times when handling customer requests.
• Sending weekly and monthly sales and backorder reports to agents.
• Discussing backorders and soft up-selling to help maximise sales opportunities.
• Managing any outstanding orders and supporting the sales team and agents where required.
• Liaising with other departments to ensure fast and effective order processing.
You'll have;
• Experience in a customer facing role (B2B experience will be useful).
• Experience in working for a luxury brand.
• Clear communication skills in English (both spoken and written).
• Proven experience in maintaining a high level of customer service and relationship building.
• A passion for helping customer service in line with Jellycat brand values.
• The ability to build good relationships at all levels with a positive and flexible approach.
• The ability to solve problems, show initiative, and be open to continuous improvement and learning.
• Good working knowledge of Microsoft Office (Excel, Word and Outlook
Complete form below to directly Send your CV / Linkedin Profile to Wholesale Customer Service Specialist at Jellycat.
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