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Call Centre Representative at REV & REGS LIMITED
London, United Kingdom
Job Descrption
Working hours are 10am - 8pm Monday to Friday. Early finish on Friday if weekly targets hit.
As a Call Centre Representative, you will be the first point of contact for clients, handling a variety of enquiries and providing exceptional customer service. Your role involves managing a large volume of inbound and outbound communications via phone, chat, and email in a timely manner, ensuring each interaction is handled efficiently and professionally. You will follow communication scripts, utilising your knowledge of the company’s products and services, and go off-script when necessary to better address client needs.
Responsibilities:
• Memorise scripts for products and services and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are... handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite and seize opportunities to upsell when appropriate.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
• Create and maintain record of daily problems and remedial actions taken, using call-centre database.
• Leverage data and insights gathered by the call centre to recommend and influence process improvements to improve workflow efficiency and the customer experience.
• Build strong relationships with advisers and other key team members.
• Continuously seek ways to improve the customer experience.
• Collaborate with our other inhouse teams, such as Mortgage/protection Advisers and case handlers to ensure smooth handovers and a seamless customer journey.
Experience required:
• Minimum 1 year experience working in a call centre or customer-support role.
• Exceptional Phone manner.
• Ability to handle a high-volume workflow and prioritise tasks effectively.
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Ability to form strong and positive relationships with both internal and external stakeholders.
• Unquestionable work ethic, a can and will do approach.
• Proficiency in the Microsoft suite
• Unafraid to take on new challenges, developing deep knowledge in new areas.
• Can have fun whilst maintaining a professional outlook.
Location: Canary Wharf
Salary: £25,000 plus commission (OTE £45,000
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