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Hybrid Customer Care Agent (22506) at Bill Gosling Outsourcing
London, United Kingdom
Job Descrption
Location: Hybrid
345 Ridout St N
London, ON N6A 2N8
Job Type: Full-Time
Shift Availability: Open Availability Monday - Friday 8am to 8pm
Start Date: October 18, 2024
About Us
Bill Gosling Outsourcing provides business solutions to some of the most recognized brands in the world. We offer a fun, fast-paced environment where we empower our team members to grow and develop their careers. Join us to be part of a dynamic team committed to customer excellence and making a difference.
Position Overview
As a Customer Care Agent, you will be responsible for assisting customers with inquiries and providing solutions related to their financial accounts. You will interact with customers through phone, email, and chat to deliver exceptional service, ensure timely resolution of... concerns, and maintain customer satisfaction.
Key Responsibilities:
• Provide professional and courteous service to customers, addressing inquiries related to financial products and services.
• Assist customers in resolving issues such as account discrepancies, billing concerns, and transaction inquiries.
• Use problem-solving skills to offer appropriate solutions that align with the company’s financial policies.
• Maintain up-to-date knowledge of financial products, services, and regulatory requirements.
• Accurately document customer interactions and transactions in internal systems.
• Adhere to quality standards and performance metrics, including response time, customer satisfaction, and issue resolution rates.
• Escalate complex issues to supervisors when necessary.
Qualifications:
• High school diploma or equivalent.
• No extended time off or vacation within the first 6 months of employment
• Previous customer service experience, preferably in a call center or similar environment.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Problem-solving skills with attention to detail.
• Comfortable using computer systems and customer management software.
• Ability to work in a team-oriented environment.
• Experience with renewals or subscription services is an asset.
What We Offer
• Hourly wage: $17.20/hour for English only and $21.00/hour for Bilingual (French/English)
• Comprehensive training to set you up for success.
• Opportunities for growth and career development.
• A supportive and collaborative work culture.
• Health and dental benefits after initial waiting period
• Paid time off
• State of the art office space with standing desks, onsite gym, games room and more!
Why Bill Gosling Outsourcing?
• Canadian owned company
• We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India
• Over 60 years of experience in the BPO industry
• We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
• Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression
Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about!
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $17.20 per hour
Expected hours: 37.5 per week
Benefits:
• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care
Flexible language requirement:
• French not required
Work Location: Hybrid remote in London, ON N6A 2N8
Expected start date: 2024-10-18
Complete form below to directly Send your CV / Linkedin Profile to Hybrid Customer Care Agent (22506) at Bill Gosling Outsourcing.
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2 jobs found
Bilingual (French/English) Call Center Agent (15848) at Bill Gosling Outsourcing
London, United Kingdom