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Housing Officer at Sanctuary Group
London, United Kingdom
Job Descrption
Housing Officer
Kingsmead Office – London based with a balance of home and office working
£37,207 - £39,165 per year
37.5 hours per week
We are looking to recruit a Housing Officer to join our London based Tenancy Management Team. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Enforcing tenancy terms and conditions, compliance, scheme inspections and managing scheme managers along with other related tasks. Working in a professional manner to resolve problems and improve services.
The job sits within Sanctuary Housing... Services which manages homes across England, providing general
rented housing, housing for older people, market rent properties, shared ownership and home ownership
accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer service support.
The role of Housing Officer will include:
• Developing, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon
• Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Managing complaints about service delivery
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding
• Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Ability to build strong working relationships with internal and external customers
• Excellent customer service and negotiating skills
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Frequent travel using own vehicle will be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £37,207 per annum (rising to £39,165 per annum after 12 months, subject to satisfactory performance)
To view the job profile, please click here
Closing Date: 15 October 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity
Complete form below to directly Send your CV / Linkedin Profile to Housing Officer at Sanctuary Group.
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