• Job Summary* We are seeking a skilled Salon Receptionist to join our team at a vibrant salon. The ideal candidate should possess excellent organisational skills and be proficient in English, with bilingual or multilingual abilities being advantageous. As the first point of contact for clients, the Salon Receptionist plays a crucial role in delivering exceptional customer service. *Duties* - Greet clients warmly and assist with check-ins and check-outs - Manage appointment bookings and maintain the salon's schedule - Answer phone calls, respond to inquiries, and provide information about salon services - Maintain a tidy reception area and ensure cleanliness throughout the salon - Communicate effectively with clients, stylists, and other staff members - Utilise time management skills to prioritise tasks efficiently - Upsell salon products and services to clients - Demonstrate basic maths skills for processing payments accurately - Exhibit phone etiquette when handling incoming calls... *Experience* - Previous experience in a customer-facing role is desirable - Familiarity with salon operations or beauty industry practices is a plus - Proficiency in using salon booking software or similar systems is beneficial
