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Quality and Risk Cooridnator at Primacare Living Solutions
London, United Kingdom
Job Descrption
We are seeking highly motivated, tech-savvy, and results-driven Quality and Risk Management Coordinator Team Members to join our long-term care home’s dynamic Quality Improvement team. This role is central to our mission of enhancing resident care through data-driven insights, efficient process mapping, and effective quality improvement strategies. The ideal candidate will possess deep knowledge of quality indicators, CIHI and HQO processes, resident care pathways, and lean principles. They will also demonstrate strong skills in data analysis, visualization, process improvement, and a willingness to adopt innovative technologies such as workflow automation.
If you are an analytical thinker with a passion for improving healthcare outcomes through cutting edge technologies, conducting gap analysis, and collaborating effectively across disciplines we want you on our team.
Key Responsibilities:
1. Data Collection & Analysis:
- Gather, process, and validate data... related to resident care, quality indicators(Falls, Pressure ulcers, Antipsychotics usage), and operational metrics.
- Develop and maintain data collection tools to ensure accurate, timely, and reliable data capture.
- Apply statistical analysis to interpret data and identify trends, issues, and areas for improvement.
2. Gap Analysis & Process Improvement:
- Conduct gap analysis to assess discrepancies between current and ideal states in resident care and operational processes.
- Identify opportunities for improvement, focusing on aligning processes with industry best practices and regulatory standards.
- Develop actionable plans to bridge identified gaps and optimize care and operational efficiency in collaboration with the interdisciplinary team members.
3. Data Visualization & Presentation:
- Create compelling data visualizations using tools like Engine Room or Excel to communicate findings clearly to various stakeholders.
- Present data-driven insights (Paretos, Run charts, Bell curve, dynamic dashboards etc) in a manner that supports effective decision-making among administrative, clinical, and support teams.
4. Project Management, Process Mapping & Process Improvement:
- Work with interdisciplinary team members (PSWs, Reg Staff, House keeping staff, dietary, Managers, Consultants etc) to map current state processes, identifying inefficiencies and areas for improvement.
- Use flowcharting and other tools to visualize and communicate processes clearly. (eg; Swim lane, RACI matrix)
- Apply lean principles to propose streamlined workflows, ultimately enhancing resident care quality and reducing waste.
- Manage multiple projects of various sizes and duration through efficient resource mobilization and optimum utilization. Ability to build and use project management tools like Gantt charts etc.
5. Quality Improvement Initiatives:
- Contribute to root cause analysis efforts using tools such as Fish-bone analysis, 5 Whys to identify contributing factors to process issues.
- Collaborate in the planning and implementation of quality improvement projects using evidence-based approaches such as Gantt charts, etc.
- Engage actively in continuous improvement efforts, striving to achieve measurable outcomes in resident care and safety.
6. Integration of Automation & New Technologies:
- Demonstrate an eagerness to learn and apply new technologies, including automation, to improve data collection, analysis, and process efficiency.
- Proactively explore and recommend technology-driven solutions to streamline workflows and enhance data integrity.
7. Collaboration & Communication:
- Foster effective communication across all levels of the organization, including residents, staff, and external stakeholders.
- Act as a change catalyst by promoting a culture of continuous quality improvement and helping team members adapt to new processes.
- Work closely with clinical and non-clinical staff to align quality improvement initiatives with organizational goals.
Required Skills & Competencies:
- Data Analysis & Interpretation:
- Proficiency in advanced Microsoft Excel skills.
- Ability to analyze large datasets, draw meaningful conclusions, and communicate findings clearly.
- Ability to manipulate data in multiple formats without loss of data.
- Data Visualization:
- Proficient in visualization tools such as Power BI, Engine room, Excel or similar platforms.
- Strong skills in presenting complex data in a simplified manner for diverse audiences.
- Process Mapping, Gap Analysis & Lean Methodology:
- Demonstrated experience with process mapping and flowcharting tools (e.g., Engine room, Miro, Visio, Lucidchart).
- Ability to conduct gap analysis to evaluate current performance against desired standards and propose solutions.
- Strong understanding of lean principles and how they can be applied to healthcare to improve efficiency and quality.
- Knowledge of Quality Indicators & Processes:
- Thorough knowledge of FLTCA 2021, and quality indicators relevant to long-term care (e.g., CIHI indicators, HQO standards).
- Experience working with resident care processes and an understanding of the operational requirements of a long-term care home.
- Problem Solving & Root Cause Analysis:
- Ability to conduct effective root cause analysis using methods such as the "5 Whys" or fishbone diagrams.
- Proven track record in successfully implementing solutions that lead to measurable improvements.
- Effective Communication:
- Excellent verbal and written communication skills, capable of translating complex data into practical recommendations.
- Experience presenting findings to interdisciplinary teams, including healthcare professionals, management, and front-line staff.
- Change Management & Team Collaboration:
- Ability to act as a change agent within the organization, fostering a culture of innovation and adaptability.
- Strong interpersonal skills, able to work in a diverse, interdisciplinary team environment.
Qualifications & Experience:
- Bachelor’s degree in health information management, Data Science, Quality Improvement, or a related field. Equivalent combination of education and experience will also be considered.
- Minimum of 3 years of experience in data analysis, quality improvement, or a similar role within a healthcare setting (experience in long-term care preferred).
- Experience with the implementation of quality improvement frameworks and methodologies (e.g., Lean, Six Sigma).
- Solid understanding of CIHI reporting requirements and HQO quality standards.
- Certification in Lean, Six Sigma, or Quality Improvement (preferred but not mandatory).
Attitude & Professional Attributes:
- Proactive, results-oriented, and driven by the goal of improving resident care.
- Eagerness to learn and apply new technologies, including automation and data-driven tools, to enhance processes and efficiencies.
- Open-minded and flexible, with a willingness to learn and adopt new technologies and approaches.
- Empathetic and resident-focused, understanding the impact that quality improvements have on resident outcomes.
- Committed to fostering a positive and supportive team environment.
- Willingness to move into Long-term care home industry and quality management function if you are in one currently.
Why Join Our Team?
- Work in a collaborative and supportive environment dedicated to improving resident care.
- Be part of a team that values data-driven decisions, innovation, and automation in long-term care.
- Engage in meaningful work that makes a direct impact on the quality of life of our residents.
- Opportunity to put your knowledge and skills to use that will make a difference in the resident’s life and staff.
To Apply:
Interested candidates are encouraged to submit their resume along with a cover letter highlighting their experience in data analysis, process improvement, and healthcare quality initiatives to {email}.
We are an equal opportunity employer and encourage applicants from diverse backgrounds to apply.
Join us in transforming long-term care through data-driven insights, quality improvement, and technological innovation!
Job Types: Full-time, Permanent
Education:
• Bachelor's Degree (preferred)
Experience:
• Risk and Quality management: 1 year (preferred)
• Long Term Care: 2 years (preferred)
Licence/Certification:
• Lean Training (preferred)
Work Location: In person
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