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Overdraft Management - Payments - Senior Associate at Chase- Candidate Experience page
London, United Kingdom
Job Descrption
As a Senior Product Associate in Liquidity & Account Solutions (L&AS) Overdraft Management , you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
•... Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Provides support to the Overdraft (OD) Product owner during the development of the end-to-end global framework for managing L&AS overdraft products
• Provides support to the Product owner during the design and development of a global governance and oversight framework for monitoring and resolving overdrafts, aligning with applicable laws, rules, regulations and internal policies
• Works with working group stakeholders across Operations, Client Service, Sales, Credit Risk and Products to help the senior OD Product owner drive strategic operating model in overdraft management
• Supports the production of metrics, reporting and controls to facilitate oversights and escalations
Required qualifications, capabilities, and skills
• Prior experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated attention to detail and inquisitive
• Organized and motivated to drive change
• Strong verbal and written communications skills
• Strong risks and controls mindset
Preferred qualifications, capabilities, and skills
• Experience in program management
• Experience in credit and/or liquidity risk
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