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Veterinary Receptionist: Part Time/full Time at Vetisco
London, United Kingdom
Job Descrption
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will ensure their absolute satisfaction, making sure that the client leaves knowing they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a Full Time role working 40 hours per... week, including 1 in 5 Saturdays. We are able to consider Part Time candidates who are able to work a minimum of 20 hours per week. Previous Receptionist experience is essential.
The attributes required
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive, and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet to sharing in the joy of a new puppy’s first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.
Benefits
In return, we offer such benefits as a 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this position is £12 per hour.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference, so if you meet our role requirements, we’d love to hear from you.
Location: DA15 9JN
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviors, we want to hear from you!
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