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Finance Operations Executive at Indeed Flex
London, United Kingdom
Job Descrption
• Intermediate system skills (Excel, G-Suite),
• Data Management,
• Excellent analytical skills,
• Telephone skills and the ability to provide excellent customer service,
• Demonstrate strong problem-solving skills,
• Ability to adapt to new business processes and data flows and the impact they have on financial results,
• Good written and verbal communication skills,
• Salesforce or other CRM platforms (beneficial but not essential),
• A self-starter with strong initiative,
• Keenness to seek out opportunities to learn and try new things,
• A high level of integrity; always positive & focused on the customer’s long-term success,
• Willingness to question the validity, and accuracy of processes to drive improvement,
• Innovative working practice,
• You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction,
• You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul,
•... Data is your heart and soul - you know you need it to drive you in the right direction,
• You’re proactive and always willing to learn,
• You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What the job involves
• The Finance team’s vision is to provide a scalable financial platform that records accurate transactions to provide a best-in-class experience for our workers and clients,
• As part of the Indeed Flex Finance team, this role creates, develops, and maintains processes that help ensure that post-shift operations go through as seamlessly as possible,
• The role requires great collaboration and partnership with all departments in Indeed Flex,
• Playing an integral role in managing all day-to-day timesheet operations, liaising between clients, workers, and Flex’s internal Account Managers,
• Reconciliations of time and attendance (T&A) between client and worker punches on our Order Management System on completed shifts,
• Time Import or manual upload of timesheets for clients not on the Indeed Flex ERP system,
• Providing support to Indeed Flex’s clients and workers, via email & telephone,
• Resolve pay queries in a prompt and courteous manner and ensure speedy and accurate resolution,
• Supporting implementation of new processes and procedures, contributing to the successful operations of the business and with key stakeholders,
• Support the billing and payroll functions by ensuring accurate information is provided to both functions by leveraging systems, tools, and processes. Meet business and individual KPIs and targets,
• Ad hoc projects to drive efficiencies and improvements
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