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Business Operations Analyst at Forsyth Barnes
London, United Kingdom
Job Descrption
Location: London (8 days on site a month)
Salary: £37,000 + Package (bonus etc)
Role Overview
We are seeking a motivated and organized Business Admin/Operations Analyst to join the Service Delivery function. The role involves supporting the smooth operation of various business activities, including project management, functional risk and issue management, budget maintenance, reporting, and change management. Strong communication and stakeholder management skills are essential for success in this role.
Key Responsibilities
• Schedule and run business operations activities, tasks, and meetings, ensuring preparation through pre-planned agendas, minutes, and actions.
• Establish productive relationships with other functions and serve as a representative for the Service Delivery team.
• Support continuous improvement initiatives, tracking key metrics to enhance business operations.
• Produce accurate reports in line with reporting schedules... maintaining a "single version of the truth."
• Assist in maintaining the annual operating expenditure budget, ensuring costs remain on track.
• Facilitate the Service Delivery Risk Management strategy by supporting mitigation actions.
• Support the Head of Business Operations in driving innovation, leveraging new tools and methodologies.
• Prepare agendas and minute monthly Service Delivery meetings while maintaining the actions log.
• Enhance and manage the communication plan for Service Delivery, facilitating team-wide meetings to ensure effective internal communication.
• Support strategic initiatives and critical business projects aligned with executive objectives.
• Contribute to a positive work environment by implementing and maintaining functional employee engagement initiatives.
Required Skills and Experience
• 4+ years of experience in business administration, operations, or related fields.
• Strong project management skills, including risk management, budgeting, reporting, and change control.
• Excellent communication, collaboration, and stakeholder management skills.
• Familiarity with risk management and budget control processes.
• Highly adaptable and capable of managing unforeseen events with minimal guidance.
• Strong attention to detail and analytical abilities, with experience in identifying trends and proposing solutions.
• Proficiency in Microsoft applications (Project, Excel, Word, PowerPoint, and Visio).
• Self-motivated with the ability to work independently under pressure.
• Data analysis and dashboard presentation skills (e.g., Power BI, advanced Excel).
• Industry-recognized certification (e.g., APM PMO, Prince 2).
Preferred Skills
• Experience in regulated industries, such as Energy.
• Experience influencing senior-level teams.
Personal Attributes
• Strong collaboration and effective stakeholder management.
• Excellent communication skills, with the ability to present key messages concisely.
• Proactive, with a can-do attitude and a drive for continuous improvement
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