Apply directly to jobs in best companies
Search Companies / Jobs
Customer Service Support Specialist at Chestertons
London, United Kingdom
Job Descrption
Hours: 40 hours per week, Monday - Friday (hybrid role once settling in period has been passed) / part-time would be considered
Location: Islington
Basic salary: £28,000 per annum
We are currently recruiting for a Customer Service Support Specialist to join our thriving Property Management Department. The ideal candidate will be a well organised, thorough individual with the capacity to learn and implement core management service support functions for our clients. All candidates should be energetic individuals who takes pride in delivering exceptional service levels at all times.
Main duties:
• Embrace the Chestertons brand and Core Values
• Seek out information or answers to clarify knowledge
• Meet and network with other employees (both within property management and the wider company)
• Understand the importance of professional communication and apply this consistently without being prompted
• Apply knowledge learnt to a wide... range of property management scenarios to achieve the best result
• Learn and understand the purpose of the different departments within Chestertons and how they interact with each other
• Actively ask for advice and assistance where necessary
• Learn and understand basic legislation and terminology relating to the lettings and property management industry
• Learn how to use all software required to be able to fulfil a Customer Service Support Specialist role at Chestertons
• Answer client calls quickly and professionally
• Answer client queries wherever possible
• Take and pass on detailed messages to the correct people in the company
• Where messages have been passed on, make sure the client has been contacted/assisted before the end of the day & escalate where necessary
• Learn how to troubleshoot common maintenance issues
• Adhere to department standards
Attributes:
• Shows high engagement and willingness to learn
• Good organisational skills
• Self-Motivated
• Self-evaluation to improve outcomes
• Receive feedback positively and view as an opportunity to improve
• Provide good customer service in every customer interaction with internal and external customers
Measurements:
• Regular review meetings with Team Leader
• Customer feedback
• KPIs for call stats
Perks That Make a Difference
Benefits: Employee assistance programme, access to Wisdom app for health support, competitive holiday allowance + public holidays, charity volunteer days, ride to work scheme, contributions towards eye care tests, discounted gym memberships, season ticket loan, byond card, medical cash plan, advanced booking O2 tickets.
Company profile: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. Sponsors of Chestertons Polo in the Park – one of London’s most popular social events – Chestertons is a highly-respected authority on London property and is proud of its reputation as an innovative and dynamic business.
Chestertons is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Chestertons is now part of the Campions Group
Complete form below to directly Send your CV / Linkedin Profile to Customer Service Support Specialist at Chestertons.
@
5 jobs found